Is my CodeMeter license still valid/ why doesn’t the software find my license?

The description below assumes the license is on a CodeMeter dongle () or you’re using a cloud license. If you use a Trial or Educational license, click on the relevant links to check their validity.

CodeMeter dongle is directly on your computer or the cloud license is activated directly on your computer

Two properties (= the expiration time and the version number) of the license must be valid for the software to start.

Open CodeMeter Control Center using Start > All Programs > CodeMeter.
Select the dongle and click. An internet page opens.
Usually the dongle is named Cm-Stick. Its number is below it. The number of a dongle always starts with 1-, 2- or 3-.
Licenses starting with 128- are software licenses and are not relevant fort his article.
I don't see the dongle in the list
- Unplug the dongle and plug it back in. If necessary, try a different USB port.
  Connect the dongle directly to the computer, don’t use an USB- hub.
- If that still doesn’t help, the dongle might be broken.
  Contact the Help-desk: support@buildsoft.eu.

In the column Name find the license module for which you want to check the validity.
For example: Diamonds 2D bars.

Check the expiration time.
The column Valid until should contain n/a (= short for Not Available) or a date in the future.
If the date has past, the license has expired and is no longer valid.

Check the version number
The column Feature map should contain a code corresponding to the version you’d like to use.
For example: if you want to start Diamonds 2020 (or older), the Feature map should say 0xfff.

	Diamonds, PowerConnect, BIM Expert	Content of ‘Feature Map’
1	2008	0x1
2	2009	0x3
3	2010	0x7
4	2011	0xf
5	2012	0x1f
6	2013	0x3f
7	2014	0x7f
8	2015	0xff
–	2016	no version released
9	2017	0x1ff
10	2018	0x3ff
11	2019	0x7ff
12	2020	0xfff
13	2021	0x1fff
14	2022	0x3fff
15	2023	0x7fff
16	2024	0xffff
17	2025	0x1ffff

ConCrete, 1.2.Build	Content of the ‘Feature Map’
Concrete: < v8.0 1.2.Build: < v2.0	0x1
Concrete: ≥ v8.0 1.2.Build: ≥ v2.0	0x3

The expiration time has passed or the version number is not correct

This can have two causes:

either you didn’t execute the last upgrade file(s).
Check your mailbox for emails containing an *.WibuCmRaU-file send by inge.vanhaudenhuyze@buildsoft.eu. Download the file to the desktop of the server and double click it. It is possible you’ve missed a few of those files.
or we didn’t receive the payment of your invoice.
Contact the Help-desk: support@buildsoft.eu.

CodeMeter dongle is on a license server or the cloud license is activated on a license server

Three properties (= the expiration time, the version number and the availability) of the license must be valid and the lisence must be shared for the software to find it.

Open CodeMeter Control Center using Start > All Programs > CodeMeter.
Click. An internet page opens.
You will never see a dongle on the server in your CodeMeter Control Center.
At the bottom: Click on Current Server: localhost and select the server from the list. Hit Apply.
Check if the license is shared. On the internet page ‘WebAdmin’:
- Go to Container > All container > select the dongle (‘Cm-Stick’ + a number starting with ‘1-‘, ‘2-‘ or ‘3-‘).
- Go to Configuration > Server > Server Access.
  Network Server should be Enabled.
  If not, select it and hit Apply,
- Go to Configuration > Server > License Access Permissions.
  The Mode should be on Basic and the Basic Mode Configuration list should be empty.
  In the Basic Mode Configuration you can specify which IP address can have access to this dongle. But since the list of allowed IP adresses can change quickly (computer reset, new computer, …) it is better to leave it empty and not make it more complicated.

In the column Name find the license module for which you want to check the validity.
For example: Diamonds 2D bars.

Check the expiration time.
The column Valid until should contain n/a (= short for Not Available) or a date in the future.
If the date has past, the license has expired and is no longer valid.

	Diamonds, PowerConnect, BIM Expert	Content of ‘Feature Map’
1	2008	0x1
2	2009	0x3
3	2010	0x7
4	2011	0xf
5	2012	0x1f
6	2013	0x3f
7	2014	0x7f
8	2015	0xff
–	2016	no version released
9	2017	0x1ff
10	2018	0x3ff
11	2019	0x7ff
12	2020	0xfff
13	2021	0x1fff
14	2022	0x3fff
15	2023	0x7fff
16	2024	0xffff
17	2025	0x1ffff

ConCrete, 1.2.Build	Content of the ‘Feature Map’
Concrete: < v8.0 1.2.Build: < v2.0	0x1
Concrete: ≥ v8.0 1.2.Build: ≥ v2.0	0x3

The expiration time has passed or the version number is not correct

This can have two causes:

either you didn’t execute the last upgrade file(s).
Check your mailbox for emails containing an *.WibuCmRaU-file send by @buildsoft.eu. Download the file to the desktop of the server and double click it. It is possible you’ve missed a few of those files.
or we didn’t receive the payment of your invoice.
Contact the Help-desk: support@buildsoft.eu.

Check if there is a free license.

This feature does not work with a cloud license!
Meaning: it’s impossible to see if a cloud license is in use or not. On the server, it will always appear free. Only a user can see in Diamonds (Help > About > License info) if he’s using a cloud license (license number always starts with 140-…).
If you’re really in doubt if the cloud license is in use or not, you can contact the Buildsoft support desk and ask. We have a managing system in which we can see if a cloud license is in use or not.

We’re aware this is missing feature for cloud licenses, and we’ve requested this feature already multiple times with Codemeter. We’re hoping they can get to it soon.
- Go to License Monitoring > All licenses.
  You now see an overview of all licenses on all dongles connected to the server.
  For example the image below: there is one license Diamonds 2D bars. It is Used. There are no other free licenses for this module available.
  
  If you click on the 1 before Diamonds 2D bars you can see who is using that license.
  
  If someone unauthorized uses a license, you can disconnect the license by clicking on the trash can.