On launching the installation .exe file, the message appears:
Solution 1
The download file is not complete/ corrupted. This occurs when you have a slow internet connect or when the anti-virus software is scanning the file during the download process. Usually the downloaded *.exe is smaller than it should be (for Diamonds the *.exe-installer is ± 350MB, BIM Expert ± 160MB, PowerConnect ± 66MB).
- Click the message away.
- Delete the *.exe- file from your downloads folder
- Download the file again:
- With a faster internet connection
- With a different browser
- You may also want to consider temporarily disabling your internet anti-virus scan
If that still doesn’t solve the download-problem, contact the help-desk (support@buildsoft.eu) and request WeTransfer-download links.
Solution 2
The downloaded *.exe-file has the expected size of ± 350MB for Diamonds/ ± 160MB for BIM Expert/ ± 66MB PowerConnect.
The application cannot install because you have insufficient privileges to install applications.
- Click the message away.
- Right mouse click on the *.exe and choose the option Run as Administrator.
