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Error 1923: Service Gateway Server (GatewayServer) could not be installed

Contents
  • During the installation of Diamonds, PowerConnect or BIM Expert, you get the error:

Solution

  • Click ‘Ignore’.
    The installation will continue.
  • You’ll get the error a second time. Click ‘Ignore’ again.
  • The installation is now complete, but Diamonds/PowerConnect/BIM Expert won’t boot because there’s a component that’s not started. Let’s get that fixed:
  • Open Task Manager ( CTRL +  ALT +  DEL).
    Go to the tab page Services and click on ‘Open Services’.
  • Find the service Gateway Server from the list > right mouse button > Start.
  • A progress bar appears. The Status should be ‘Started’.
  • Find the service Gateway from the list > right mouse button > Start.
    If you the services is not starting, wait 5s and try again.
  • Both Gateway and Gateway Server should be started now.
  • Start Diamonds/ PowerConnect or BIM Expert.

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