Troubleshooting

• Cannot connect to Gateway on Server

  Gateway Server is installed on server machine and users are created. From the client machine, it takes a long time...

• Error 1053: Windows could not start the GATEWAY service on Local Computer. The service did not respond to the start or control request in a timely fashion

  When trying to start Gateway or Gateway server, you get the following error: [NL]: Kan de Gateway-service op Lokale computer...

• Error: Data currently not found on Gateway: Gateway database is updating at BuildSoft.Gateway.Client.MaterialDataProvider.GetDatabaseItemData(…)

  On opening a file in Diamonds, you get the error: Solution Start the service Gateway. The worksflow is the same...

• Error 1068: The dependency service or group failed to start

  On starting the Gateway (Server) service, you get the error: Windows could not start Gateway Server-service on Local Computer. Error...

• Error 1064: An exception occured in the service when handling the control request

  On starting the Gateway Server service in the Taskmanager, you get the error: [NL]: Kan de Gateway Server – service...