1. Home
  2. Diamonds
  3. Errors
  4. Calculation
  5. No connection could be made because the target machine actively refused it

No connection could be made because the target machine actively refused it

Contents

When starting the elastic analysis Diamonds gives the error:

No connection could be made because the target machine actively refused it

Cause: your anti-virus/anti-spam software blocks the calculation core of Diamonds.

Solution

  1. Close Diamonds.
  2. Add Diamonds.exe and BuildSoftSever.exe to the list of safe programs in the anti-virus/anti-spam software:
    [For Diamonds 2023r01 (and older)]
    • Diamonds.exe is default located in C:\Program Files (x86)\BuildSoft\Diamondsxxxx\
    • BuildSoftServer.exe is default located in C:\Program Files (x86)\BuildSoft\Diamondsxxxx\DiamondsCalculations\
    [For Diamonds 2024 (and newer)]
    • Diamonds.exe is default located in C:\Program Files\BuildSoft\Diamondsxxxx\
    • BuildSoftServer.exe is default located in C:\Program Files\BuildSoft\Diamondsxxxx\DiamondsCalculations\

    Replace xxxx with the correct Diamonds version: 2014, 2015, 2017, …

Was this article helpful?

Related Articles

Need Support?
Can't find the answer you're looking for? Don't worry we're here to help!
CONTACT SUPPORT