During the start up of Diamonds/PowerConnect, ‘Loading Gateway database’ remains on 0%.
[NL]: Laden Gateway Database: 0%[FR]: Charger base de données Gateway: 0%
[ES]: Cargando la base de datos de Gateway: 0%
Solution (Diamonds 2020 or newer)
Solution (Diamonds 2019r03 or older)
- Uninstall Gateway using the Control Panel.
When you reopen the Control Panel, Gateway should no longer be in the list of installed programs.
It is very important you uninstall Gateway before you go to the next step. - Go to the folder: C:\Windows\System32\config\systemprofile\AppData\Local\BuildSoft
Delete all the content of that folder. - Download and install the newest version of Gateway.
- Start Diamonds.
