The connection with the server has broken. The maximum number of users or the version or the expire date is insufficient

Missing hardware key….  The connection with the server has broken. The maximum number of users or the version or the expire date is insufficient

[NL]: Ontbrekende sleutel … De verbinding met de server is verbroken. Het maximum aantal gebruikers of vervalversie of vervaldatum is ontoereikend.

[FR]: Clef manquante … La connection avec le serveur est arrêtée. Le nombre maximal d’utilisateurs ou la version ou la date d’échéance est dépassé.

This error occurs when:

• you start PowerPlate, PowerFrame, 12Build or Concrete.
  Go to Solution 1.
• you play with the network settings in PowerPlate, PowerFrame, 12Build or Concrete via the menu ‘Help > Network’.
  Go to Solution 2.

Solution 1

You’re probably using Codemeter 8.10.
We are experiencing problems using our software in combination with Codemeter 8.10, resulting in our software not finding a valid licence although there are licenses available. This article describes how to uninstall Codemeter 8.10 and how to access a better version of Codemeter.

Solution 2

You need to:

1. Empty all fields
2. Uncheck the ‘Searching for the hardware key in network’ option
3. Click ‘Ok’ to leave the window

Please read the article on how to configure you server and network licenses today.