1. Home
  2. FAQ
  3. I have not received a registration mail from buildsoft.eu – How to log on?

I have not received a registration mail from buildsoft.eu – How to log on?

Information about the registration mail:

  • Sender: info@buildsoft.eu
  • Subject: Your registration for {user name} at BuildSoft

How to find the registration mail

  1. Use the search function in your mailbox to find any mails coming from BuildSoft. You can try any of following search terms
    • ‘BuildSoft’
    • ‘Your registration at BuildSoft’
    • ‘info@buildsoft.eu’
  2. Check your SPAM/JUNK folder for the BuildSoft registration mail.

Registration mail cannot be found

Sometimes, the registration mail is blocked by a strict filter of your mail provider, or deleted by accident. In such as case:

  1. Go to https://www.buildsoft.eu/en/user/password
  1. Enter your email address
  2. Click ‘Submit’
  3. You should immediately receive a mail ‘Replacement login information for {user name} at BuildSoft’. Check the SPAM/JUNK folder too.
  1. Click the link and set your password.
  2. You are immediately redirected to the Downloads page

Note that the reset-your-password link is valid for only 24 hours. Beyond that time, you need to repeat steps 1-4 to get a new reset link.

I have not received the ‘Replacement login information’ mail

If you have not received the mail within 5 minutes, nor in your INBOX, nor in the SPAM/JUNK folder, please contact our Support Service at support@buildsoft.eu. We can look up your account and reset your password.

Was this article helpful?

Related Articles

Need Support?
Can't find the answer you're looking for? Don't worry we're here to help!
CONTACT SUPPORT