• What can be made with 2500 mesh nodes?

    • 08/05/2020
    • Dorothee

    When you have a Starter license, Diamonds will check the number of mesh nodes when you start the elastic analysis . If your model has 2500 mesh nodes (or lower), the model will calculate. If your model has more than 2500 mesh nodes you’ll get a warning. So while defining the geometry and…

  • How to find lonely points?

    • 14/02/2020
    • Dorothee

    Isolated or lonely points are points that are not connected to any bar or plate. A good analysical model, does not contain isolated points. If you suspect your model to contain isolated points, you can use following method to find them: Go to the menu Select > Inclined surface > Hide…

  • Exception error: CP_ICADOS XMLBALKFILE

    • 07/02/2020
    • Dorothee

    On creating a plot file type 3D XML TS in ConCrete Plus, you get following error Exception error: CP_ICADOS XMLBALKFILE  Class not registered ConCrete Error Log adjusted Solution There is a missing XML feature in the Microsoft XML parser. Install MSXML 4.0 Service Pack 2 with administrator rights: Microsoft XML…

  • Error: Data currently not found on Gateway: Gateway database is updating

    • Dorothee

    Open opening a file in Diamonds, you get following error message Your request has caused the following error: [NL]: Uw vraag heeft volgende fout veroorzaakt: Data currently not found on Gateway: Gateway database is updating [FR]: Votre demande a provoqué l’erreur suivante: Data currently not found on Gateway: Gateway database…

  • Root element is missing

    • 06/02/2020
    • Dorothee

    On opening Diamonds (or trying to select something), you get following error message: Your request has caused the following error: Root element is missing. Line: 0 [NL]: Uw vraag heeft volgende fout veroorzaakt: Hoofdelement ontbreekt. Lijn: 0 [FR]: Votre demande a provoqué l’erreur suivante: Root element is missing. Line: 0…

  • Manually add Windows services Gateway and Gateway Server

    • 31/01/2020
    • Dorothee

    Run cmd.exe as admin For Gateway service, type following text + ENTER sc.exe create Gateway binPath= « C:\Program Files (x86)\BuildSoft\Gateway\Gateway\BuildSoft.Gateway.exe » For Gateway Server service, type following text + ENTER sc.exe create GatewayServer binPath= « C:\Program Files (x86)\BuildSoft\Gateway\Gateway Server\BuildSoft.Gateway.Server.exe » Remark: After binpath= and before  » space should be there.

  • The amount of mesh nodes, lines and triangles

    • 21/01/2020
    • Dorothee

    How can I see how many mesh nodes, mesh lines and mesh triangles there are in my model? Solution After launching the elastic analysis, in the analysis progression dialog, Diamonds will show you the number of mesh nodes (.) mesh lines (-) mesh triangles (Δ)

  • How to start the services from Task Manager

    • 14/01/2020
    • Dorothee

    Open Task Manager (CTRL + ALT + DEL or right mouse click on the Windows bar) > tab page ‘Services’ Find the service ‘Gateway’ Select the service. Click right mouse button and choose ‘Start’. Find the service ‘Gateway Service’ Select the service. Click right mouse button and choose ‘Start’.

  • Process Monitoring

    • 26/11/2019
    • Dorothee

    Download “Process Monitor” from the windows website https://technet.microsoft.com/en-us/sysinternals/bb896645 Run “Process Monitor” Run “Diamonds/PowerConnect/…” (whichever fails to launch) Click on the magnifier icon in “Process Monitor” It will get a red cross (meaning it will stop logging) Go to “File > Save” Save the log in PML format. Send the .PML…

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