{"id":6045,"date":"2020-11-17T09:18:44","date_gmt":"2020-11-17T09:18:44","guid":{"rendered":"https:\/\/buildsoftsupport.com\/?post_type=ht_kb&#038;p=6045"},"modified":"2020-11-17T09:18:44","modified_gmt":"2020-11-17T09:18:44","slug":"error-an-internal-system-error-occured","status":"publish","type":"ht_kb","link":"https:\/\/support.buildsoft.eu\/nl\/knowledge-base\/error-an-internal-system-error-occured\/","title":{"rendered":"Error: an internal system error occured"},"content":{"rendered":"<p>When installing BIM Expert, you get the error:<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-6046 aligncenter\" src=\"https:\/\/buildsoftsupport.com\/wp-content\/uploads\/2020\/11\/ErrorDXError.jpg\" alt=\"\" width=\"514\" height=\"192\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/11\/ErrorDXError.jpg 514w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/11\/ErrorDXError-300x112.jpg 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/11\/ErrorDXError-50x19.jpg 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/11\/ErrorDXError-60x22.jpg 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/11\/ErrorDXError-35x13.jpg 35w\" sizes=\"(max-width: 514px) 100vw, 514px\" \/><\/p>\n[EN]:\u00a0<em>An internal system error occured. Please refer to DXError.log and DirectX.log in your Windows folder to determine problem.<\/em><\/p>\n[NL]: <em>Er is een interne systeemfout opgetreden. Raadpleeg DXError.log en DirectX.log in de map Windows om vast te stellen wat het probleem is.<\/em><\/p>\n[FR]: <em>Une erreur syst\u00e8me interne s&#8217;est produite. Consultez les fichiers DXerror.log et DirectX.log situ\u00e9s dans le dossier Windows pour d\u00e9terminer le probl\u00e8me.\u00a0<\/em><\/p>\n[ES]: Error interno del sistema. Wea el archivo de registro DXError.log y DirectX.log en la carpeta Windows para determinar el problema.<\/p>\n<h2>Solution<\/h2>\n<ul>\n<li>Download DirectX from the<a href=\"https:\/\/www.microsoft.com\/nl-be\/download\/details.aspx?id=35\"> Microsoft website.<\/a><\/li>\n<li>Install DirectX.<\/li>\n<li>Run the BIM Expert installer again.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>When installing BIM Expert, you get the error: [EN]:\u00a0An internal system error occured. Please refer to DXError.log and DirectX.log in your Windows folder to determine problem. [NL]: Er is een interne systeemfout opgetreden. Raadpleeg DXError.log en DirectX.log in de map Windows om vast te stellen wat het probleem is. [FR]:&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[94],"ht-kb-tag":[584,583],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/6045"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/comments?post=6045"}],"version-history":[{"count":2,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/6045\/revisions"}],"predecessor-version":[{"id":6048,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/6045\/revisions\/6048"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/media?parent=6045"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb-category?post=6045"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb-tag?post=6045"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}