{"id":4064,"date":"2019-03-19T09:17:35","date_gmt":"2019-03-19T09:17:35","guid":{"rendered":"http:\/\/buildsoftsupport.com\/?post_type=ht_kb&#038;p=4064"},"modified":"2025-08-07T13:52:10","modified_gmt":"2025-08-07T13:52:10","slug":"diamonds-doesnt-start-anymore","status":"publish","type":"ht_kb","link":"https:\/\/support.buildsoft.eu\/nl\/knowledge-base\/diamonds-doesnt-start-anymore\/","title":{"rendered":"Diamonds doesn&#8217;t start"},"content":{"rendered":"<p>When double clicking the Diamonds icon on the desktop, nothing happens. The start-up screen (syn. splash screen, 2 examples in the images below) doesn&#8217;t even appear. This usually occurs after a Windows update.<\/p>\n<table>\n<tbody>\n<tr>\n<td><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-3414\" src=\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2018\/08\/ValidLicense.png\" alt=\"\" width=\"456\" height=\"329\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/08\/ValidLicense.png 509w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/08\/ValidLicense-300x216.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/08\/ValidLicense-50x36.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/08\/ValidLicense-60x43.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/08\/ValidLicense-35x25.png 35w\" sizes=\"(max-width: 456px) 100vw, 456px\" \/><\/td>\n<td><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1342\" src=\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2017\/07\/ConnectGatewayToGatewayServer.png\" alt=\"\" width=\"456\" height=\"327\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/07\/ConnectGatewayToGatewayServer.png 506w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/07\/ConnectGatewayToGatewayServer-300x215.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/07\/ConnectGatewayToGatewayServer-50x36.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/07\/ConnectGatewayToGatewayServer-60x43.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/07\/ConnectGatewayToGatewayServer-35x25.png 35w\" sizes=\"(max-width: 456px) 100vw, 456px\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n    \t\t<div class=\"hts-messages hts-messages--info   hts-messages--withicon \" id=\"\" style=\"\">\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tIf the splash screen does appear, but Diamonds is stuck on it, please continue reading <a href=\"http:\/\/buildsoftsupport.com\/knowledge-base\/trouble-starting-up\/\">here<\/a>.<\/p>\n    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n<h2>Solution 1<\/h2>\n<ul>\n<li><a href=\"https:\/\/support.buildsoft.eu\/knowledge-base\/installing-a-local-printer\/\" target=\"_blank\" rel=\"noopener\">Set a local printer as default printer.<\/a><\/li>\n<\/ul>\n<h2>Solution 2<\/h2>\n<ul>\n<li><a href=\"http:\/\/buildsoftsupport.com\/knowledge-base\/how-to-reinstall-codemeter\/\">Reinstall Codemeter<\/a> (make sure you tried Solution 1 first).<\/li>\n<\/ul>\n<h2>Solution 3<\/h2>\n<ul>\n<li><a href=\"https:\/\/buildsoftsupport.com\/knowledge-base\/how-to-relocate-the-preferences\/\">Relocate the Diamonds preferences<\/a> to a folder that is not on the server.<\/li>\n<\/ul>\n<h2>Solution 4<\/h2>\n<ul>\n<li>Close Diamonds.<\/li>\n<li>Open Windows <em>Control Panel<\/em> and go to <em>Programs &amp; Feautres<\/em>.<\/li>\n<li>Click on <em>Turn Windows features on or off<\/em>.<\/li>\n<li>Uncheck the box before .NET Framework 3.5 and click &#8216;OK&#8217;.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-9045\" src=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/NETProblem.png\" alt=\"\" width=\"415\" height=\"368\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/NETProblem.png 415w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/NETProblem-300x266.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/NETProblem-50x44.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/NETProblem-60x53.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/NETProblem-35x31.png 35w\" sizes=\"(max-width: 415px) 100vw, 415px\" \/><\/li>\n<li>Start Diamonds. He&#8217;ll give a notification that .NET is not installed. Choose to install it again. It will fix any background issues with .NET.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>When double clicking the Diamonds icon on the desktop, nothing happens. The start-up screen (syn. splash screen, 2 examples in the images below) doesn&#8217;t even appear. This usually occurs after a Windows update. Solution 1 Set a local printer as default printer. Solution 2 Reinstall Codemeter (make sure you tried&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[64],"ht-kb-tag":[188,141,177,651,649,650,300,299],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/4064"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/comments?post=4064"}],"version-history":[{"count":3,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/4064\/revisions"}],"predecessor-version":[{"id":15437,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/4064\/revisions\/15437"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/media?parent=4064"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb-category?post=4064"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb-tag?post=4064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}