{"id":3703,"date":"2018-11-22T15:23:12","date_gmt":"2018-11-22T15:23:12","guid":{"rendered":"http:\/\/buildsoftsupport.com\/?post_type=ht_kb&#038;p=3703"},"modified":"2024-03-14T08:25:27","modified_gmt":"2024-03-14T08:25:27","slug":"how-do-i-create-a-codemeter-cmdust-file","status":"publish","type":"ht_kb","link":"https:\/\/support.buildsoft.eu\/nl\/knowledge-base\/how-do-i-create-a-codemeter-cmdust-file\/","title":{"rendered":"How do I create a CodeMeter CmDust file?"},"content":{"rendered":"<p class=\"bodytext\">It can be\u00a0necessary to receive help from\u00a0our support team when using CodeMeter. In order to help\u00a0identify the causes of your problems, the program CmDust (CodeMeter Enduser Support Tool) has been developed for commandline use.<\/p>\n<p class=\"bodytext\">Depending on your\u00a0operating system, please proceed as follows:<\/p>\n<p class=\"bodytext\"><b>Windows<\/b><\/p>\n<ul>\n<li>Open the tool <em>CmDust<\/em> using the\u00a0 menu <em>Start<\/em> &gt; <em>All Programs &gt; CodeMeter &gt; Tools<\/em>.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-10026\" src=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/11\/CmDust.png\" alt=\"\" width=\"319\" height=\"493\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/11\/CmDust.png 319w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/11\/CmDust-194x300.png 194w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/11\/CmDust-32x50.png 32w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/11\/CmDust-39x60.png 39w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/11\/CmDust-23x35.png 23w\" sizes=\"(max-width: 319px) 100vw, 319px\" \/><\/li>\n<li>A black prompt-like dialog will appear.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-10028\" src=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/11\/CmDust2.png\" alt=\"\" width=\"687\" height=\"161\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/11\/CmDust2.png 687w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/11\/CmDust2-300x70.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/11\/CmDust2-50x12.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/11\/CmDust2-60x14.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/11\/CmDust2-35x8.png 35w\" sizes=\"(max-width: 687px) 100vw, 687px\" \/>The dialog will automatically collect data about Codemeter in a log-file\u00a0<code>CmDust-Result.log<\/code>\u00a0and save that log-file to a certain location on your computer.<\/li>\n<li>When the data-collecting is finished (which takes a few seconds), the black dialog above will automatically close. The directory to which the output file was saved, will open.<\/li>\n<li>Send this the log file\u00a0<code>CmDust-Result.log<\/code>\u00a0to <a href=\"mailto:support@buildsoft.com\">BuildSoft Support<\/a>\u00a0for analyzing .<\/li>\n<\/ul>\n<p class=\"bodytext\"><b>Mac OS<\/b><\/p>\n<p class=\"bodytext\">For Mac OS, you create the CmDust file using the cmu commandline program. Calling cmu is stored in the search path. To create a CmDust log, please proceed as follows:<\/p>\n<ul>\n<li><span lang=\"EN-US\">Open the Terminal app on your Mac.<\/span><\/li>\n<li>Type in the following command cmu <code>--cmdust<\/code>.<br \/>\nUsing the option <code>--file<\/code> allows you to specify a name and the storage\u00a0location.<br \/>\nBy default, the file displays in the screen console.<\/li>\n<li>Send this file for analyzing to <a href=\"mailto:support@buildsoft.com\">BuildSoft Support<\/a>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>It can be\u00a0necessary to receive help from\u00a0our support team when using CodeMeter. In order to help\u00a0identify the causes of your problems, the program CmDust (CodeMeter Enduser Support Tool) has been developed for commandline use. Depending on your\u00a0operating system, please proceed as follows: Windows Open the tool CmDust using the\u00a0 menu&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[1118],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/3703"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/comments?post=3703"}],"version-history":[{"count":2,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/3703\/revisions"}],"predecessor-version":[{"id":12638,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/3703\/revisions\/12638"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/media?parent=3703"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb-category?post=3703"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb-tag?post=3703"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}