{"id":3366,"date":"2018-08-28T07:12:27","date_gmt":"2018-08-28T07:12:27","guid":{"rendered":"http:\/\/buildsoftsupport.com\/?post_type=ht_kb&#038;p=3366"},"modified":"2025-10-02T14:46:12","modified_gmt":"2025-10-02T14:46:12","slug":"cant-start-gateway-or-gateway-server","status":"publish","type":"ht_kb","link":"https:\/\/support.buildsoft.eu\/nl\/knowledge-base\/cant-start-gateway-or-gateway-server\/","title":{"rendered":"Gateway and Gateway Server can&#8217;t be started, it seems somethings blocks their start"},"content":{"rendered":"<p>Gateway and Gateway Server are correctly installed, yet it is not possible to start them<\/p>\n<ul>\n<li>in the Task Manager &gt; the service is &#8216;started&#8217; for half a seconds then it jumps back to &#8216;stopped&#8217; again.<\/li>\n<li>or<a href=\"http:\/\/buildsoftsupport.com\/knowledge-base\/how-to-start-the-services-in-console\/\"> in Console<\/a>\u00a0&gt; the black window pops up but disappears immedialty.<\/li>\n<\/ul>\n<p>The Windows Event Log makes note of a problem in the AxProtector.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-large wp-image-3367 aligncenter\" src=\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2018\/08\/ErrorAxProtector-1024x535.png\" alt=\"\" width=\"643\" height=\"336\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/08\/ErrorAxProtector-1024x535.png 1024w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/08\/ErrorAxProtector-300x157.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/08\/ErrorAxProtector-768x402.png 768w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/08\/ErrorAxProtector-50x26.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/08\/ErrorAxProtector-60x31.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/08\/ErrorAxProtector-35x18.png 35w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/08\/ErrorAxProtector.png 1438w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/p>\n<h1>Solution<\/h1>\n<ul>\n<li>Install the most recent version of <a href=\"https:\/\/support.buildsoft.eu\/knowledge-base\/where-can-i-download-codemeter\/\" target=\"_blank\" rel=\"noopener\">CodeMeter<\/a>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Gateway and Gateway Server are correctly installed, yet it is not possible to start them in the Task Manager &gt; the service is &#8216;started&#8217; for half a seconds then it jumps back to &#8216;stopped&#8217; again. or in Console\u00a0&gt; the black window pops up but disappears immedialty. The Windows Event Log&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[1243],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/3366"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/comments?post=3366"}],"version-history":[{"count":3,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/3366\/revisions"}],"predecessor-version":[{"id":18410,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/3366\/revisions\/18410"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/media?parent=3366"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb-category?post=3366"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb-tag?post=3366"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}