{"id":1536,"date":"2017-09-06T09:25:59","date_gmt":"2017-09-06T09:25:59","guid":{"rendered":"http:\/\/buildsoftsupport.com\/?post_type=ht_kb&#038;p=1536"},"modified":"2023-04-20T09:15:24","modified_gmt":"2023-04-20T09:15:24","slug":"the-help-file-is-blank","status":"publish","type":"ht_kb","link":"https:\/\/support.buildsoft.eu\/nl\/knowledge-base\/the-help-file-is-blank\/","title":{"rendered":"The help-file is blank"},"content":{"rendered":"<p>When opening the help-file in Diamonds\/Powerconnect on Windows 10, the content is empty.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1538\" src=\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2017\/09\/HelpFileProblem.png\" alt=\"\" width=\"818\" height=\"622\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/09\/HelpFileProblem.png 818w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/09\/HelpFileProblem-300x228.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/09\/HelpFileProblem-768x584.png 768w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/09\/HelpFileProblem-50x38.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/09\/HelpFileProblem-60x46.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/09\/HelpFileProblem-35x27.png 35w\" sizes=\"(max-width: 818px) 100vw, 818px\" \/><\/p>\n<h2>Solution<\/h2>\n<ol>\n<li>Close Diamonds.<\/li>\n<li>Go to\u00a0<em>C:\\Program Files (x86)\\BuildSoft\\<wbr \/>PowerConnect<i>xxxx\\ or\u00a0C:\\Program Files (x86)\\BuildSoft\\Diamondsxxxx\\<\/i><\/em><br \/>\nReplace <i>xxxx <\/i>with the correct Diamonds\/PowerConnect version: 2014, 2015, 2017, &#8230;<\/li>\n<li>Find the help file in the language you want, for example <em>PowerConnectEN.chm<\/em><\/li>\n<li>Right mouse click on the help-file -&gt; &#8216;Properties&#8217; -&gt; tab page &#8216;General&#8217;<\/li>\n<li>Select &#8216;unblock&#8217; and click apply.<\/li>\n<li>Restart Diamonds\/PowerConnect.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>When opening the help-file in Diamonds\/Powerconnect on Windows 10, the content is empty. Solution Close Diamonds. Go to\u00a0C:\\Program Files (x86)\\BuildSoft\\PowerConnectxxxx\\ or\u00a0C:\\Program Files (x86)\\BuildSoft\\Diamondsxxxx\\ Replace xxxx with the correct Diamonds\/PowerConnect version: 2014, 2015, 2017, &#8230; Find the help file in the language you want, for example PowerConnectEN.chm Right mouse click on&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[1117],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/1536"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/comments?post=1536"}],"version-history":[{"count":2,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/1536\/revisions"}],"predecessor-version":[{"id":1561,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/1536\/revisions\/1561"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/media?parent=1536"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb-category?post=1536"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb-tag?post=1536"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}