This error is related to the database system (= SQL instance) used by Diamonds\/ PowerConnect (version 2017 until 2019r02).<\/p>\n
Solution 1<\/h2>\n\n- Install Diamonds\/PowerConnect\/BIM Expert 2020 or more recent. These versions use a different type of database, which no longer requires the installation of an SQL instance.<\/li>\n<\/ul>\n
Solution 2<\/h2>\n\n- Uninstall <\/a>all corrupt SQL instances. Be patient, uninstalling can take a moment.<\/li>\n
- Restart the SQL Server (if you find it in the list<\/strong>):\n
\n- Open Task Manager > tab page \u2018Services\u2019.<\/li>\n
- Click on \u2018Open Services\u2019.
![\"\"](\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2017\/05\/StartServicesUsingTaskManager.png\")
<\/li>\n - Find the service ‘SQL Server (SQLEXPRESS14 or SQLEXPRESS14BS)’\u00a0> right mouse button > \u2018Stop\u2019.<\/li>\n
- Find the service ‘SQL Server (SQLEXPRESS14 or SQLEXPRESS14BS)’\u00a0> right mouse button > \u2018Start\u2019.
![\"\"](\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2017\/07\/TaskManagerStartSQL.png\")
<\/li>\n - Close the task manager.<\/li>\n<\/ul>\n<\/li>\n
- Make sure there’re no remaining folders or files in\u00a0C:\\Program Files\\Microsoft SQL Server\\MSSQL12.[Name_Of_The_Instance<\/em>]<\/li>\n
- Install <\/a>a new SQL instance. Pay attention on the Server Configuration page:\n
\n- When you get to the Server Configuration page as shown below, you will notice that the SQL Server Database Engine service is using the account NT Service\\MSSQLSERVER.
![\"\"](\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2017\/07\/SQL11.png\")
<\/li>\n - Change the account from NT Service\\MSSQLSERVER to NT AUTHORITY\\SYSTEM by clicking on the drop-down box, selecting ‘Browse’ and then typing ‘SYSTEM’ in ‘Enter the object name to select’. Click on ‘Check Names’ so SYSTEM<\/span> is underlined.
![\"\"](\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2017\/07\/SQL12.png\")
<\/li>\n- Your screen should look similar to the screenshot below.
![\"\"](\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2017\/07\/SQL14.png\")
<\/li>\n<\/ul>\n<\/li>\n - Run the Diamonds and\/or PowerConnect installer. Select the newly installed SQL instance.
![\"\"](\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2017\/07\/SQL13-1024x393.png\")
<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"During the installation of Diamonds\/ PowerConnect (version 2017 until 2019r02), you get the error: Could not find the Database Engine startup handle. This error is related to the database system (= SQL instance) used by Diamonds\/ PowerConnect (version 2017 until 2019r02). Solution 1 Install Diamonds\/PowerConnect\/BIM Expert 2020 or more recent….<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[44],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/1379"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/comments?post=1379"}],"version-history":[{"count":4,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/1379\/revisions"}],"predecessor-version":[{"id":13183,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/1379\/revisions\/13183"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/media?parent=1379"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb-category?post=1379"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb-tag?post=1379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Solution 2<\/h2>\n\n- Uninstall <\/a>all corrupt SQL instances. Be patient, uninstalling can take a moment.<\/li>\n
- Restart the SQL Server (if you find it in the list<\/strong>):\n
\n- Open Task Manager > tab page \u2018Services\u2019.<\/li>\n
- Click on \u2018Open Services\u2019.<\/li>\n
- Find the service ‘SQL Server (SQLEXPRESS14 or SQLEXPRESS14BS)’\u00a0> right mouse button > \u2018Stop\u2019.<\/li>\n
- Find the service ‘SQL Server (SQLEXPRESS14 or SQLEXPRESS14BS)’\u00a0> right mouse button > \u2018Start\u2019.<\/li>\n
- Close the task manager.<\/li>\n<\/ul>\n<\/li>\n
- Make sure there’re no remaining folders or files in\u00a0C:\\Program Files\\Microsoft SQL Server\\MSSQL12.[Name_Of_The_Instance<\/em>]<\/li>\n
- Install <\/a>a new SQL instance. Pay attention on the Server Configuration page:\n
\n- When you get to the Server Configuration page as shown below, you will notice that the SQL Server Database Engine service is using the account NT Service\\MSSQLSERVER.<\/li>\n
- Change the account from NT Service\\MSSQLSERVER to NT AUTHORITY\\SYSTEM by clicking on the drop-down box, selecting ‘Browse’ and then typing ‘SYSTEM’ in ‘Enter the object name to select’. Click on ‘Check Names’ so SYSTEM<\/span> is underlined.<\/li>\n
- Your screen should look similar to the screenshot below.<\/li>\n<\/ul>\n<\/li>\n
- Run the Diamonds and\/or PowerConnect installer. Select the newly installed SQL instance.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
During the installation of Diamonds\/ PowerConnect (version 2017 until 2019r02), you get the error: Could not find the Database Engine startup handle. This error is related to the database system (= SQL instance) used by Diamonds\/ PowerConnect (version 2017 until 2019r02). Solution 1 Install Diamonds\/PowerConnect\/BIM Expert 2020 or more recent….<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[44],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/1379"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/comments?post=1379"}],"version-history":[{"count":4,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/1379\/revisions"}],"predecessor-version":[{"id":13183,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/1379\/revisions\/13183"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/media?parent=1379"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb-category?post=1379"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb-tag?post=1379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- \n
- Open Task Manager > tab page \u2018Services\u2019.<\/li>\n
- Click on \u2018Open Services\u2019.<\/li>\n
- Find the service ‘SQL Server (SQLEXPRESS14 or SQLEXPRESS14BS)’\u00a0> right mouse button > \u2018Stop\u2019.<\/li>\n
- Find the service ‘SQL Server (SQLEXPRESS14 or SQLEXPRESS14BS)’\u00a0> right mouse button > \u2018Start\u2019.<\/li>\n
- Close the task manager.<\/li>\n<\/ul>\n<\/li>\n
- Make sure there’re no remaining folders or files in\u00a0C:\\Program Files\\Microsoft SQL Server\\MSSQL12.[Name_Of_The_Instance<\/em>]<\/li>\n
- Install <\/a>a new SQL instance. Pay attention on the Server Configuration page:\n
- \n
- When you get to the Server Configuration page as shown below, you will notice that the SQL Server Database Engine service is using the account NT Service\\MSSQLSERVER.<\/li>\n
- Change the account from NT Service\\MSSQLSERVER to NT AUTHORITY\\SYSTEM by clicking on the drop-down box, selecting ‘Browse’ and then typing ‘SYSTEM’ in ‘Enter the object name to select’. Click on ‘Check Names’ so SYSTEM<\/span> is underlined.<\/li>\n
- Your screen should look similar to the screenshot below.
<\/li>\n<\/ul>\n<\/li>\n- Run the Diamonds and\/or PowerConnect installer. Select the newly installed SQL instance.
<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"During the installation of Diamonds\/ PowerConnect (version 2017 until 2019r02), you get the error: Could not find the Database Engine startup handle. This error is related to the database system (= SQL instance) used by Diamonds\/ PowerConnect (version 2017 until 2019r02). Solution 1 Install Diamonds\/PowerConnect\/BIM Expert 2020 or more recent….<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[44],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/1379"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/comments?post=1379"}],"version-history":[{"count":4,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/1379\/revisions"}],"predecessor-version":[{"id":13183,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb\/1379\/revisions\/13183"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/media?parent=1379"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb-category?post=1379"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/nl\/wp-json\/wp\/v2\/ht-kb-tag?post=1379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- Your screen should look similar to the screenshot below.
- Install <\/a>a new SQL instance. Pay attention on the Server Configuration page:\n