{"id":973,"date":"2017-05-08T07:20:40","date_gmt":"2017-05-08T07:20:40","guid":{"rendered":"http:\/\/buildsoftsupport.com\/?post_type=ht_kb&#038;p=973"},"modified":"2023-07-24T14:29:00","modified_gmt":"2023-07-24T14:29:00","slug":"error-on-opening-a-diamonds-model","status":"publish","type":"ht_kb","link":"https:\/\/support.buildsoft.eu\/fr\/knowledge-base\/error-on-opening-a-diamonds-model\/","title":{"rendered":"Error on opening a Diamonds model"},"content":{"rendered":"<p>When opening a project an error appears and Diamonds doesn&rsquo;t continue opening the file.<\/p>\n<h2><b>Solution 1<\/b><\/h2>\n<ol>\n<li>Close the project\/Diamonds and go to the folder where the project is saved.<\/li>\n<li>Delete the file\u00a0<i>{file name}<\/i>.bsr. This file contains the mesh.<br \/>\nDelete the folder <i>{file name}<\/i>_bsr. This folder contains the results.<br \/>\nDO NOT delete the\u00a0the file\u00a0<i>{file name}<\/i>.bs!. If this solution doesn&rsquo;t help, you&rsquo;ll need this file in solution 2.<\/li>\n<li>Try to open the file.<\/li>\n<\/ol>\n<h2><b>Solution\u00a02<\/b><\/h2>\n<ol>\n<li>Open the file <i>{file name}<\/i><strong>.bs!<\/strong> instead of the\u00a0<i>{file name}<\/i><strong>.bsf<\/strong>. The\u00a0<i>{file name}<\/i>.bs! is a back up of\u00a0<i>{file name}<\/i>.bsf.<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1389\" src=\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2017\/05\/Openbs.png\" alt=\"\" width=\"821\" height=\"393\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/Openbs.png 821w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/Openbs-300x144.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/Openbs-768x368.png 768w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/Openbs-50x24.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/Openbs-60x29.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/Openbs-35x17.png 35w\" sizes=\"(max-width: 821px) 100vw, 821px\" \/><\/li>\n<\/ol>\n<h2><b>Solution 3<\/b><\/h2>\n<ol>\n<li>Go to <strong>My Documents &gt; Diamonds &gt; {current version} &gt; OldBackUpFiles.\u00a0<\/strong>This folder contains the back up files made by Diamonds.<\/li>\n<li>Based on the date and size of the files, try to retrieve (an older version of) the model.<\/li>\n<li>Open this file with Diamonds.<\/li>\n<\/ol>\n<h2><b>Solution 4<\/b><\/h2>\n<ul>\n<li>Try to import the model in BIM Expert. And make BIM Expert export it again to Diamonds.<br \/>\nIf you do not have a BIM Expert license, but you do have a license with maintenance (in lease or rent the maintenance is included),\u00a0you can send the model to support@buildsoft.eu. Then the support will try to do it for you.<\/li>\n<\/ul>\n<p><script src=\"chrome-extension:\/\/kcgedkeajhbfkackhppmenimpfpnopje\/js\/app.js\" type=\"text\/javascript\"><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When opening a project an error appears and Diamonds doesn&rsquo;t continue opening the file. Solution 1 Close the project\/Diamonds and go to the folder where the project is saved. Delete the file\u00a0{file name}.bsr. This file contains the mesh. Delete the folder {file name}_bsr. This folder contains the results. DO NOT&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[64],"ht-kb-tag":[1186,1187,1185,797,1188,794,1184,795,1183,1189,796,415],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/973"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/comments?post=973"}],"version-history":[{"count":3,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/973\/revisions"}],"predecessor-version":[{"id":9927,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/973\/revisions\/9927"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/media?parent=973"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=973"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=973"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}