{"id":7704,"date":"2022-06-30T09:50:48","date_gmt":"2022-06-30T09:50:48","guid":{"rendered":"https:\/\/support.buildsoft.eu\/?post_type=ht_kb&#038;p=7704"},"modified":"2024-01-29T14:18:21","modified_gmt":"2024-01-29T14:18:21","slug":"cannot-connect-to-gateway-on-server","status":"publish","type":"ht_kb","link":"https:\/\/support.buildsoft.eu\/fr\/knowledge-base\/cannot-connect-to-gateway-on-server\/","title":{"rendered":"Cannot connect to Gateway on Server"},"content":{"rendered":"<p>Gateway Server is installed on server machine and users are created. From the client machine, it takes a long time to load the libraries and BIM Expert hangs.<\/p>\n<h2>Solution<\/h2>\n<p>Test if the ports you have set in the Gateway Configuration Tool (default 501 &amp; 502) in are open on the server machine:<\/p>\n<ol>\n<li>Open Windows PowerShell<\/li>\n<li>Typ <code>tnc {ip_server} -Port {port_number}<\/code><\/li>\n<li>Fix the failed checks by opening the ports<\/li>\n<\/ol>\n<p><em>Example<\/em><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-7705 aligncenter\" src=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/gateway_powershell_portcheck.png\" alt=\"\" width=\"516\" height=\"448\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/gateway_powershell_portcheck.png 843w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/gateway_powershell_portcheck-300x260.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/gateway_powershell_portcheck-768x667.png 768w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/gateway_powershell_portcheck-50x43.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/gateway_powershell_portcheck-60x52.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/gateway_powershell_portcheck-35x30.png 35w\" sizes=\"(max-width: 516px) 100vw, 516px\" \/><\/p>\n<p><script src=\"moz-extension:\/\/ccccaaeb-013b-4b99-be98-cffa5aa77072\/js\/app.js\" type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ConnectiveDocSignExtentionInstalled\" data-extension-version=\"1.0.4\"><\/div>\n<p><script src=\"moz-extension:\/\/ccccaaeb-013b-4b99-be98-cffa5aa77072\/js\/app.js\" type=\"text\/javascript\"><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gateway Server is installed on server machine and users are created. From the client machine, it takes a long time to load the libraries and BIM Expert hangs. Solution Test if the ports you have set in the Gateway Configuration Tool (default 501 &amp; 502) in are open on the&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[1243,94],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/7704"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/comments?post=7704"}],"version-history":[{"count":3,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/7704\/revisions"}],"predecessor-version":[{"id":12466,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/7704\/revisions\/12466"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/media?parent=7704"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=7704"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=7704"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}