{"id":6881,"date":"2021-10-11T10:21:38","date_gmt":"2021-10-11T10:21:38","guid":{"rendered":"https:\/\/buildsoftsupport.com\/?post_type=ht_kb&#038;p=6881"},"modified":"2025-09-04T12:56:10","modified_gmt":"2025-09-04T12:56:10","slug":"12-build-doesnt-find-my-educational-license","status":"publish","type":"ht_kb","link":"https:\/\/support.buildsoft.eu\/fr\/knowledge-base\/12-build-doesnt-find-my-educational-license\/","title":{"rendered":"12-Build doesn\u2019t find my license"},"content":{"rendered":"<p>When starting 12-Build, you get the error:<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-6882 aligncenter\" src=\"https:\/\/buildsoftsupport.com\/wp-content\/uploads\/2021\/10\/ErrorEduLicentie12Build.jpg\" alt=\"\" width=\"938\" height=\"496\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ErrorEduLicentie12Build.jpg 938w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ErrorEduLicentie12Build-300x159.jpg 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ErrorEduLicentie12Build-768x406.jpg 768w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ErrorEduLicentie12Build-50x26.jpg 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ErrorEduLicentie12Build-60x32.jpg 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ErrorEduLicentie12Build-35x19.jpg 35w\" sizes=\"(max-width: 938px) 100vw, 938px\" \/><\/p>\n<p><em>[NL]: De verbinding met de server is verbroken. Het maximum aantal gebruikers of vervalversie of vervaldatum is ontoereikend.\u00a0<\/em><\/p>\n<h2>Solution 1 (permanent solution)<\/h2>\n<ul>\n<li>Install (a newer version of) Codemeter.<br \/>\nCodemeter is the program for the license management. If you don&rsquo;t have it or you&rsquo;re working with a too old version, 12-Build will never find the license.<br \/>\nUse the WeTransfer link <a href=\"https:\/\/buildsoftsupport.com\/knowledge-base\/where-can-i-download-codemeter\/\">in this article<\/a>\u00a0to download the most recent version of Codemeter.<\/li>\n<\/ul>\n<h2>Solution (temporarily solution in case of Educational license)<\/h2>\n<ul>\n<li>Close all BuildSoft software.<\/li>\n<li>Open\u00a0<em>CodeMeter Control Center<\/em>\u00a0using\u00a0<em>Start &gt; All Programs &gt; CodeMeter<\/em><img decoding=\"async\" loading=\"lazy\" class=\"img_inline alignnone size-full wp-image-3253\" src=\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2017\/03\/CodeMeter.jpg\" alt=\"\" width=\"24\" height=\"25\" \/>.<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-large wp-image-6874\" src=\"https:\/\/buildsoftsupport.com\/wp-content\/uploads\/2021\/10\/ConCreteLicense1.png\" alt=\"\" width=\"565\" height=\"424\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ConCreteLicense1.png 565w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ConCreteLicense1-300x225.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ConCreteLicense1-50x38.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ConCreteLicense1-60x45.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ConCreteLicense1-35x26.png 35w\" sizes=\"(max-width: 565px) 100vw, 565px\" \/><\/li>\n<li>Select\u00a0<em>BuildSoft Edu 12<\/em>\u00a0and click<img decoding=\"async\" loading=\"lazy\" class=\"img_inline alignnone size-full wp-image-4453\" src=\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2019\/07\/ButtonWebAdmin.png\" alt=\"\" width=\"59\" height=\"17\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/07\/ButtonWebAdmin.png 59w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/07\/ButtonWebAdmin-50x14.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/07\/ButtonWebAdmin-35x10.png 35w\" sizes=\"(max-width: 59px) 100vw, 59px\" \/>. An internet page opens.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-6873 size-full\" src=\"https:\/\/buildsoftsupport.com\/wp-content\/uploads\/2021\/10\/ConCreteLicense2.png\" alt=\"\" width=\"1081\" height=\"579\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ConCreteLicense2.png 1081w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ConCreteLicense2-300x161.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ConCreteLicense2-768x411.png 768w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ConCreteLicense2-1024x548.png 1024w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ConCreteLicense2-50x27.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ConCreteLicense2-60x32.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ConCreteLicense2-35x19.png 35w\" sizes=\"(max-width: 1081px) 100vw, 1081px\" \/><\/li>\n<li>Click on the menu\u00a0<em>License Monitoring\u00a0<\/em>\u00a0and than on the\u00a0<em>601<\/em>\u00a0before BuildSoft Edu. You&rsquo;ll that SYSTEM has claimed a license. Click on the Trash bin to remove it from the list.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-6872 size-full\" src=\"https:\/\/buildsoftsupport.com\/wp-content\/uploads\/2021\/10\/ConCreteLicense3.png\" alt=\"\" width=\"1081\" height=\"550\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ConCreteLicense3.png 1081w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ConCreteLicense3-300x153.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ConCreteLicense3-768x391.png 768w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ConCreteLicense3-1024x521.png 1024w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ConCreteLicense3-50x25.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ConCreteLicense3-60x31.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2021\/10\/ConCreteLicense3-35x18.png 35w\" sizes=\"(max-width: 1081px) 100vw, 1081px\" \/><\/li>\n<li>Now is should be possible to start ConCrete\/ 12-Build\/ Diamonds\/&#8230; all at the same time.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>When starting 12-Build, you get the error: [NL]: De verbinding met de server is verbroken. Het maximum aantal gebruikers of vervalversie of vervaldatum is ontoereikend.\u00a0 Solution 1 (permanent solution) Install (a newer version of) Codemeter. Codemeter is the program for the license management. If you don&rsquo;t have it or you&rsquo;re&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[1234],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/6881"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/comments?post=6881"}],"version-history":[{"count":2,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/6881\/revisions"}],"predecessor-version":[{"id":17325,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/6881\/revisions\/17325"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/media?parent=6881"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=6881"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=6881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}