{"id":5117,"date":"2020-02-06T15:05:40","date_gmt":"2020-02-06T15:05:40","guid":{"rendered":"http:\/\/buildsoftsupport.com\/?post_type=ht_kb&#038;p=5117"},"modified":"2024-08-09T08:01:36","modified_gmt":"2024-08-09T08:01:36","slug":"root-element-is-missing","status":"publish","type":"ht_kb","link":"https:\/\/support.buildsoft.eu\/fr\/knowledge-base\/root-element-is-missing\/","title":{"rendered":"Root element is missing"},"content":{"rendered":"<p>On opening Diamonds (or trying to select something), you get following error message:<\/p>\n<p style=\"text-align: center;\"><em>Your request has caused the following error:<\/em><br \/>\n<em> Root element is missing.<\/em><br \/>\n<em> Line: 0<\/em><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-5118 aligncenter\" src=\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2020\/02\/diamonds_error_rootelement.png\" alt=\"\" width=\"500\" height=\"274\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/02\/diamonds_error_rootelement.png 500w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/02\/diamonds_error_rootelement-300x164.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/02\/diamonds_error_rootelement-50x27.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/02\/diamonds_error_rootelement-60x33.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/02\/diamonds_error_rootelement-35x19.png 35w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/p>\n<p><em>[NL]: Uw vraag heeft volgende fout veroorzaakt: Hoofdelement ontbreekt. Lijn: 0<\/em><\/p>\n<p><em>[FR]: Votre demande a provoqu\u00e9 l&rsquo;erreur suivante: Root element is missing. Line: 0<\/em><\/p>\n<p><em>[ES]: Si solicitud a provocado el singeuinte error: Root element is missing. Line: 0<\/em><\/p>\n<h2>Solution<\/h2>\n<ul>\n<li><a href=\"https:\/\/support.buildsoft.eu\/knowledge-base\/how-to-reset-the-diamonds-preferences\/\">Reset the Diamonds preferences<\/a>. <code><\/code><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>On opening Diamonds (or trying to select something), you get following error message: Your request has caused the following error: Root element is missing. Line: 0 [NL]: Uw vraag heeft volgende fout veroorzaakt: Hoofdelement ontbreekt. Lijn: 0 [FR]: Votre demande a provoqu\u00e9 l&rsquo;erreur suivante: Root element is missing. Line: 0&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[64],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/5117"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/comments?post=5117"}],"version-history":[{"count":3,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/5117\/revisions"}],"predecessor-version":[{"id":13307,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/5117\/revisions\/13307"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/media?parent=5117"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=5117"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=5117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}