{"id":4130,"date":"2019-03-27T12:35:24","date_gmt":"2019-03-27T12:35:24","guid":{"rendered":"http:\/\/buildsoftsupport.com\/?post_type=ht_kb&#038;p=4130"},"modified":"2024-10-30T14:28:37","modified_gmt":"2024-10-30T14:28:37","slug":"the-connection-with-the-server-has-broken-the-maximum-number-of-users-or-the-version-or-the-expire-date-is-insufficient","status":"publish","type":"ht_kb","link":"https:\/\/support.buildsoft.eu\/fr\/knowledge-base\/the-connection-with-the-server-has-broken-the-maximum-number-of-users-or-the-version-or-the-expire-date-is-insufficient\/","title":{"rendered":"The connection with the server has broken. The maximum number of users or the version or the expire date is insufficient"},"content":{"rendered":"<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4132 aligncenter\" src=\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2019\/03\/powerplate_networkoldsystem_error.png\" alt=\"\" width=\"765\" height=\"134\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/powerplate_networkoldsystem_error.png 765w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/powerplate_networkoldsystem_error-300x53.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/powerplate_networkoldsystem_error-50x9.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/powerplate_networkoldsystem_error-60x11.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/powerplate_networkoldsystem_error-35x6.png 35w\" sizes=\"(max-width: 765px) 100vw, 765px\" \/><\/p>\n<p><em>Missing hardware key&#8230;.\u00a0 The connection with the server has broken. The maximum number of users or the version or the expire date is insufficient<\/em><\/p>\n<p><em>[NL]: Ontbrekende sleutel \u2026 De verbinding met de server is verbroken. Het maximum aantal gebruikers of vervalversie of vervaldatum is ontoereikend.<\/em><\/p>\n<p><em>[FR]: Clef manquante \u2026 La connection avec le serveur est arr\u00eat\u00e9e. Le nombre maximal d\u2019utilisateurs ou la version ou la date d\u2019\u00e9ch\u00e9ance est d\u00e9pass\u00e9.<\/em><\/p>\n<p>This error occurs when:<\/p>\n<ul>\n<li>you start PowerPlate, PowerFrame, 12Build or Concrete.<br \/>\nGo to Solution 1.<\/li>\n<li>you play with the network settings in PowerPlate, PowerFrame, 12Build or Concrete via the menu &lsquo;Help &gt; Network&rsquo;.<br \/>\nGo to Solution 2.<\/li>\n<\/ul>\n<h2>Solution 1<\/h2>\n<p>You&rsquo;re probably using Codemeter 8.10.<br \/>\nWe are experiencing problems using our software in combination with Codemeter 8.10, resulting in our software not finding a valid licence although there are licenses available. <a href=\"https:\/\/support.buildsoft.eu\/knowledge-base\/how-to-reinstall-codemeter\/\">This article describes<\/a> how to uninstall Codemeter 8.10 and how to access a better version of Codemeter.<\/p>\n<h2>Solution 2<\/h2>\n    \t\t<div class=\"hts-messages hts-messages--alert   hts-messages--withicon \" id=\"\" style=\"\">\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tThis system for network licenses is <em><strong>out of us<\/strong><\/em>\u00a0since 2009.     \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n<p>You need to:<\/p>\n<ol>\n<li>Empty all fields<\/li>\n<li>Uncheck the &lsquo;Searching for the hardware key in network&rsquo; option<img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4131 aligncenter\" src=\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2019\/03\/powerplate_networkoldsystem.png\" alt=\"\" width=\"341\" height=\"319\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/powerplate_networkoldsystem.png 341w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/powerplate_networkoldsystem-300x281.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/powerplate_networkoldsystem-50x47.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/powerplate_networkoldsystem-60x56.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/powerplate_networkoldsystem-35x33.png 35w\" sizes=\"(max-width: 341px) 100vw, 341px\" \/><\/li>\n<li>Click &lsquo;Ok&rsquo; to leave the window<\/li>\n<\/ol>\n<p>Please read the article on <a href=\"http:\/\/buildsoftsupport.com\/knowledge-base\/how-to-use-codemeter-dongle-as-network-license-dongle\/\">how to configure you server and network licenses today<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Missing hardware key&#8230;.\u00a0 The connection with the server has broken. The maximum number of users or the version or the expire date is insufficient [NL]: Ontbrekende sleutel \u2026 De verbinding met de server is verbroken. Het maximum aantal gebruikers of vervalversie of vervaldatum is ontoereikend. [FR]: Clef manquante \u2026 La&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[20,1234,55,74,52],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/4130"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/comments?post=4130"}],"version-history":[{"count":2,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/4130\/revisions"}],"predecessor-version":[{"id":13822,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/4130\/revisions\/13822"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/media?parent=4130"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=4130"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=4130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}