{"id":2142,"date":"2018-01-08T13:29:34","date_gmt":"2018-01-08T13:29:34","guid":{"rendered":"http:\/\/buildsoftsupport.com\/?post_type=ht_kb&#038;p=2142"},"modified":"2019-10-29T11:13:54","modified_gmt":"2019-10-29T11:13:54","slug":"error-load-users-from-database","status":"publish","type":"ht_kb","link":"https:\/\/support.buildsoft.eu\/fr\/knowledge-base\/error-load-users-from-database\/","title":{"rendered":"Error: Load users from database"},"content":{"rendered":"<p>Error message on starting Diamonds\/PowerConnect:<\/p>\n<p style=\"text-align: center;\"><em>Load users<\/em><\/p>\n<p style=\"text-align: center;\"><em>There has been an exception of the type BuildSoft.Gateway.Server.ServerException &lsquo;1 &#8230;<\/em><\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-2143 aligncenter\" src=\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2018\/01\/LoadUsers.png\" alt=\"\" width=\"507\" height=\"365\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/01\/LoadUsers.png 507w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/01\/LoadUsers-300x216.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/01\/LoadUsers-50x36.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/01\/LoadUsers-60x43.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/01\/LoadUsers-35x25.png 35w\" sizes=\"(max-width: 507px) 100vw, 507px\" \/><\/p>\n<p style=\"text-align: left;\"><em>[EN]:\u00a0Authentificate users<\/em><\/p>\n<p style=\"text-align: left;\"><em>[NL]:\u00a0Laad gebruikers<\/em><\/p>\n<p style=\"text-align: left;\"><em>[FR]: V\u00e9rifier l&rsquo;utilisateur<\/em><\/p>\n<p style=\"text-align: left;\"><em>[ES]: Autenticar usuario<\/em><\/p>\n<h2 style=\"text-align: left;\">Solution 1<\/h2>\n<ul>\n<li>Reset the <a href=\"http:\/\/buildsoftsupport.com\/knowledge-base\/how-to-reset-the-gateway-preferences\/\">Gateway preferences<\/a> to their defaults.<\/li>\n<\/ul>\n<h2 style=\"text-align: left;\">Solution 2<\/h2>\n<ul>\n<li>Reset the <a href=\"http:\/\/buildsoftsupport.com\/knowledge-base\/how-to-reset-the-databases-back-to-their-defaults\/\">databases<\/a> to their defaults.<\/li>\n<\/ul>\n<h2 style=\"text-align: left;\">Solution 3<\/h2>\n<ul>\n<li>Uninstall Gateway (<em>Start<\/em>\u00a0&gt;\u00a0<em>Control<\/em>\u00a0<em>Panel<\/em>\u00a0&gt;\u00a0<em>Programs<\/em>\u00a0<em>and<\/em>\u00a0<em>Features<\/em>\u00a0&gt; find Gateway in the list and hit \u2018Uninstall\u2019).<\/li>\n<li>Go to C:\\Program Files (x86)\\BuildSoft\\ and empty the folder \u2018Gateway\u2019.<\/li>\n<li>Go to C:\\WINDOWS\\system32\\config\\systemprofile\\AppData\\Local\\BuildSoft\\ and empty the folder \u2018BuildSoft\u2019.<\/li>\n<li><a href=\"http:\/\/buildsoftsupport.com\/knowledge-base\/how-to-manually-remove-an-sql-database\/\">Uninstall <\/a>the used SQL database. Usually this database has the name &lsquo;SQLEXPRESS14BS&rsquo;.<\/li>\n<li style=\"text-align: left;\"><a href=\"http:\/\/buildsoftsupport.com\/knowledge-base\/how-to-manually-install-an-sql-database\/\">Install <\/a>a new SQL instance.<\/li>\n<li>Run the Diamonds and\/or PowerConnect installer. Select the just installed SQL instance.<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-large wp-image-1387\" src=\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2017\/07\/SQL13-1024x393.png\" alt=\"\" width=\"643\" height=\"247\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/07\/SQL13-1024x393.png 1024w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/07\/SQL13-300x115.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/07\/SQL13-768x295.png 768w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/07\/SQL13-50x19.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/07\/SQL13-60x23.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/07\/SQL13-35x13.png 35w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/07\/SQL13.png 1116w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Error message on starting Diamonds\/PowerConnect: Load users There has been an exception of the type BuildSoft.Gateway.Server.ServerException &lsquo;1 &#8230; [EN]:\u00a0Authentificate users [NL]:\u00a0Laad gebruikers [FR]: V\u00e9rifier l&rsquo;utilisateur [ES]: Autenticar usuario Solution 1 Reset the Gateway preferences to their defaults. Solution 2 Reset the databases to their defaults. Solution 3 Uninstall Gateway (Start\u00a0&gt;\u00a0Control\u00a0Panel\u00a0&gt;\u00a0Programs\u00a0and\u00a0Features\u00a0&gt;&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[64,70],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/2142"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/comments?post=2142"}],"version-history":[{"count":3,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/2142\/revisions"}],"predecessor-version":[{"id":4762,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/2142\/revisions\/4762"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/media?parent=2142"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=2142"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=2142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}