{"id":2037,"date":"2017-12-06T07:47:49","date_gmt":"2017-12-06T07:47:49","guid":{"rendered":"http:\/\/buildsoftsupport.com\/?post_type=ht_kb&#038;p=2037"},"modified":"2025-10-28T09:34:09","modified_gmt":"2025-10-28T09:34:09","slug":"loading-gateway-database-0","status":"publish","type":"ht_kb","link":"https:\/\/support.buildsoft.eu\/fr\/knowledge-base\/loading-gateway-database-0\/","title":{"rendered":"Loading Gateway database: 0%"},"content":{"rendered":"\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"509\" height=\"367\" src=\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2017\/12\/LoadingGatewayDatabase0.png\" alt=\"\" class=\"wp-image-4025\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/12\/LoadingGatewayDatabase0.png 509w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/12\/LoadingGatewayDatabase0-300x216.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/12\/LoadingGatewayDatabase0-50x36.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/12\/LoadingGatewayDatabase0-60x43.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/12\/LoadingGatewayDatabase0-35x25.png 35w\" sizes=\"(max-width: 509px) 100vw, 509px\" \/><\/figure>\n\n\n\n<p>During the start up of Diamonds\/PowerConnect, &lsquo;Loading Gateway database&rsquo; remains on 0%.<\/p>\n\n\n\n[NL]: Laden Gateway Database: 0%<br>[FR]: Charger base de donn\u00e9es Gateway: 0%<br>[ES]: Cargando la base de datos de Gateway: 0%<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Solution (Diamonds 2020 or newer)<\/h2>\n\n\n\n<ul>\n<li><a href=\"https:\/\/buildsoftsupport.com\/knowledge-base\/how-to-reset-the-gateway-preferences\/\">Reset the Gateway preferences.<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Solution (Diamonds 2019r03 or older)<\/h2>\n\n\n\n<ul>\n<li>Uninstall Gateway using the Control Panel. <br>When you reopen the Control Panel, Gateway should no longer be in the list of installed programs.<br>It is very important you uninstall Gateway before you go to the next step.<\/li>\n\n\n\n<li>Go to the folder: C:\\Windows\\System32\\config\\systemprofile\\AppData\\Local\\BuildSoft<br>Delete all the content of that folder. <\/li>\n\n\n\n<li><a href=\"https:\/\/buildsoftsupport.com\/knowledge-base\/where-can-i-download-gateway\/\">Download and install <\/a>the newest version of Gateway.<\/li>\n\n\n\n<li>Start Diamonds.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>During the start up of Diamonds\/PowerConnect, &lsquo;Loading Gateway database&rsquo; remains on 0%. [NL]: Laden Gateway Database: 0%[FR]: Charger base de donn\u00e9es Gateway: 0%[ES]: Cargando la base de datos de Gateway: 0% Solution (Diamonds 2020 or newer) Solution (Diamonds 2019r03 or older)<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[64,70],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/2037"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/comments?post=2037"}],"version-history":[{"count":2,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/2037\/revisions"}],"predecessor-version":[{"id":19588,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/2037\/revisions\/19588"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/media?parent=2037"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=2037"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=2037"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}