{"id":12610,"date":"2024-02-28T15:02:02","date_gmt":"2024-02-28T15:02:02","guid":{"rendered":"https:\/\/support.buildsoft.eu\/?post_type=ht_kb&#038;p=12610"},"modified":"2026-03-05T11:08:06","modified_gmt":"2026-03-05T11:08:06","slug":"the-software-download-is-not-working","status":"publish","type":"ht_kb","link":"https:\/\/support.buildsoft.eu\/fr\/knowledge-base\/the-software-download-is-not-working\/","title":{"rendered":"The software download is not working?"},"content":{"rendered":"\n<p>During download, you might get the message of your browser or Windows that the software is blocked<\/p>\n\n\n\n<ul>\n<li>[&#8230;] is not commonly downloaded and may be dangerous<\/li>\n\n\n\n<li>[&#8230;] was blocked because this type of file can harm your device<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2024\/02\/image.png\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2024\/02\/image.png\" alt=\"\" class=\"wp-image-12611\" width=\"483\" height=\"131\"\/><\/a><\/figure><\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2024\/02\/image-2.png\"><img decoding=\"async\" loading=\"lazy\" width=\"432\" height=\"332\" src=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2024\/02\/image-2.png\" alt=\"\" class=\"wp-image-12613\"\/><\/a><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<ul>\n<li>Click the more button [&#8230;] or arrow to show the option to handle this file. <\/li>\n\n\n\n<li>Click \u00ab\u00a0<code>Keep<\/code>\u00a0\u00bb to keep the installer file<\/li>\n\n\n\n<li>In a next window, you need to confirm again that you want to keep it by click ong \u00ab\u00a0<code>Keep anyway<\/code>\u00ab\u00a0.<\/li>\n\n\n\n<li>When installing the file, another confirmation might be required<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-3\">\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:50%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2024\/02\/image-1.png\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2024\/02\/image-1.png\" alt=\"\" class=\"wp-image-12612\" width=\"306\" height=\"355\"\/><\/a><\/figure><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2024\/02\/run-anyway.png\"><img decoding=\"async\" loading=\"lazy\" width=\"536\" height=\"500\" src=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2024\/02\/run-anyway.png\" alt=\"\" class=\"wp-image-12615\"\/><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>The video below demonstrates the download on Windows Edge.<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2024\/02\/DiamondsDownloadenViaEdge.mp4\"><\/video><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>During download, you might get the message of your browser or Windows that the software is blocked Solution The video below demonstrates the download on Windows Edge.<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[1246],"ht-kb-tag":[1328,1330,1329],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/12610"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/comments?post=12610"}],"version-history":[{"count":3,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/12610\/revisions"}],"predecessor-version":[{"id":24939,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb\/12610\/revisions\/24939"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/media?parent=12610"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=12610"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=12610"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}