{"id":8464,"date":"2023-02-16T10:32:30","date_gmt":"2023-02-16T10:32:30","guid":{"rendered":"https:\/\/support.buildsoft.eu\/?post_type=ht_kb&#038;p=8464"},"modified":"2024-05-06T07:49:00","modified_gmt":"2024-05-06T07:49:00","slug":"diamonds-blocks-when-trying-to-open-or-save-a-model","status":"publish","type":"ht_kb","link":"https:\/\/support.buildsoft.eu\/es\/knowledge-base\/diamonds-blocks-when-trying-to-open-or-save-a-model\/","title":{"rendered":"Diamonds blocks when trying to open or save a model."},"content":{"rendered":"<p>When you try to open a model, save a model, import a model, calculate or close Diamonds, Diamonds seems to block. He is disabled and it is impossible to close him. You see something similar to this. This issue occurs suddenly: yesterday it worked fine, today it doesn&#8217;t.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-large wp-image-8466 aligncenter\" src=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2023\/02\/DiamondsLoopvast-1024x622.png\" alt=\"\" width=\"643\" height=\"391\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2023\/02\/DiamondsLoopvast-1024x622.png 1024w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2023\/02\/DiamondsLoopvast-300x182.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2023\/02\/DiamondsLoopvast-768x467.png 768w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2023\/02\/DiamondsLoopvast-50x30.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2023\/02\/DiamondsLoopvast-60x36.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2023\/02\/DiamondsLoopvast-35x21.png 35w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2023\/02\/DiamondsLoopvast.png 1119w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/p>\n<h2>Solution<\/h2>\n<p>This issue is caused by anti-virus programs Avast and AVG who think Diamonds is a threat.<\/p>\n<p>You could try to add exclusion for the following *.exe&#8217;s In Avast\/ AVG. Unfortunately we don&#8217;t have confirmation this solves the issue. As far was we know, clients always had to uninstall Avast\/ AVG to get it fixed.<\/p>\n<h4>[Diamonds 2023r01 or older]<\/h4>\n<ul>\n<li>C:\\Program Files (x86)\\BuildSoft\\Diamonds<em>*versions your using*<\/em>\\Diamonds.exe<\/li>\n<li>C:\\Program Files (x86)\\BuildSoft\\Diamonds<em>*versions your using*<\/em>\\DiamondsCalculations<br \/>\nThis is the calculation core of Diamonds.<\/li>\n<li>C:\\Program Files (x86)\\BuildSoft\\Gateway\\Gateway\\BuildSoft.Gateway.exe<br \/>\nThis tool ensures the communication between Diamonds and the material\/section libraries.<\/li>\n<li>C:\\Program Files (x86)\\BuildSoft\\Gateway\\Gateway\\GatewayServer\\BuildSoft.Gateway.Server.exe\u00a0 \u00a0 This tool ensures the communication between Diamonds and the material\/section libraries.<\/li>\n<li>C:\\Program Files\\CodeMeter\\Runtime\\bin\\CmWebAdmin.exe<br \/>\nThis tool ensures the communication between Diamonds and license.<\/li>\n<\/ul>\n<h4>[Diamonds 2024 or newer]<\/h4>\n<ul>\n<li>C:\\Program Files\\BuildSoft\\Diamonds<em>*versions your using*<\/em>\\Diamonds.exe<\/li>\n<li>C:\\Program Files\\BuildSoft\\Diamonds<em>*versions your using*<\/em>\\DiamondsCalculations<br \/>\nThis is the calculation core of Diamonds.<\/li>\n<li>C:\\Program Files (x86)\\BuildSoft\\Gateway\\Gateway\\BuildSoft.Gateway.exe<br \/>\nThis tool ensures the communication between Diamonds and the material\/section libraries)<\/li>\n<li>C:\\Program Files (x86)\\BuildSoft\\Gateway\\Gateway\\GatewayServer\\BuildSoft.Gateway.Server.exe\u00a0 \u00a0 \u00a0This tool ensures the communication between Diamonds and the material\/section libraries)<\/li>\n<li>C:\\Program Files\\CodeMeter\\Runtime\\bin\\CmWebAdmin.exe<br \/>\nThis tool ensures the communication between Diamonds and license.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>When you try to open a model, save a model, import a model, calculate or close Diamonds, Diamonds seems to block. He is disabled and it is impossible to close him. You see something similar to this. This issue occurs suddenly: yesterday it worked fine, today it doesn&#8217;t. Solution This&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[67],"ht-kb-tag":[1077,1074,1076,1075],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb\/8464"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/comments?post=8464"}],"version-history":[{"count":2,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb\/8464\/revisions"}],"predecessor-version":[{"id":12857,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb\/8464\/revisions\/12857"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/media?parent=8464"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb-category?post=8464"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb-tag?post=8464"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}