{"id":7681,"date":"2022-06-28T11:28:16","date_gmt":"2022-06-28T11:28:16","guid":{"rendered":"https:\/\/support.buildsoft.eu\/?post_type=ht_kb&#038;p=7681"},"modified":"2026-04-02T07:09:48","modified_gmt":"2026-04-02T07:09:48","slug":"cloud-license-is-disconnected","status":"publish","type":"ht_kb","link":"https:\/\/support.buildsoft.eu\/es\/knowledge-base\/cloud-license-is-disconnected\/","title":{"rendered":"Cloud license is disconnected"},"content":{"rendered":"<p>In the CodeMeter Control Center, the cloud license shows as disconnected.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\" wp-image-8783 aligncenter\" src=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/codemeter_cloud_disconnected2.png\" alt=\"\" width=\"488\" height=\"356\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/codemeter_cloud_disconnected2.png 616w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/codemeter_cloud_disconnected2-300x219.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/codemeter_cloud_disconnected2-50x36.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/codemeter_cloud_disconnected2-60x44.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/codemeter_cloud_disconnected2-35x26.png 35w\" sizes=\"(max-width: 488px) 100vw, 488px\" \/><\/p>\n<h2>Solution 1<\/h2>\n    \t\t<div class=\"hts-messages hts-messages--info    \" id=\"\" style=\"\">\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tThis solution requires administrator rights.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n<ol>\n<li>Make sure you use Codemeter version 8.40d (or more recent).<br \/>\nYou can check the version, by running Codemeter. Next you go to <em>Help<\/em> &gt; <em>About<\/em>.<br \/>\nIf you&#8217;re using an older version, you can download the most<a href=\"https:\/\/support.buildsoft.eu\/knowledge-base\/where-can-i-download-codemeter\/\"> recent version of Codemeter here.<\/a><\/li>\n<\/ol>\n<h2>Solution 2<\/h2>\n<ul>\n<li>Go to\u00a0Go to\u00a0<strong><em>Control Panel\u00a0<\/em><\/strong><em>&gt;<\/em><strong><em>\u00a0Programs and Features.<\/em><\/strong><\/li>\n<li>Make sure the list only contains one version of Codemeter Control Center.<br \/>\nFor example: the list below contains two versions of Codemeter Control Center. The oldest one should be removed.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-large wp-image-9625\" src=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/TweeversiesVanCodemeter-1024x390.png\" alt=\"\" width=\"643\" height=\"245\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/TweeversiesVanCodemeter-1024x390.png 1024w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/TweeversiesVanCodemeter-300x114.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/TweeversiesVanCodemeter-768x292.png 768w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/TweeversiesVanCodemeter-50x19.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/TweeversiesVanCodemeter-60x23.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/TweeversiesVanCodemeter-35x13.png 35w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2022\/06\/TweeversiesVanCodemeter.png 1106w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/li>\n<\/ul>\n<h2>Solution 3<\/h2>\n<ul>\n<li>This issue can also be cause by a firewall or proxy is blocking\/interfering with the connection to the CmCloud container. Add the url <a href=\"https:\/\/urldefense.com\/v3\/__https:\/eu-backend.wibu.cloud\/52577__;!!A7uj8QjVSas!0u2oyHZaG2G4xzzRxBlJ6FZEjIwUOsutsXJIgxJePdlSskQAoblqFA1UT-dq6mvD1FHw-U12LBKQPHRUf8htw158mQhL4-IU%24\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/eu-backend.wibu.cloud\/52577<\/a>\u00a0to the firewall\/proxy allow list.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>In the CodeMeter Control Center, the cloud license shows as disconnected. Solution 1 Make sure you use Codemeter version 8.40d (or more recent). You can check the version, by running Codemeter. Next you go to Help &gt; About. If you&#8217;re using an older version, you can download the most recent&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[1008],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb\/7681"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/comments?post=7681"}],"version-history":[{"count":2,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb\/7681\/revisions"}],"predecessor-version":[{"id":28509,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb\/7681\/revisions\/28509"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/media?parent=7681"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb-category?post=7681"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb-tag?post=7681"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}