{"id":5894,"date":"2020-10-06T08:31:30","date_gmt":"2020-10-06T08:31:30","guid":{"rendered":"https:\/\/buildsoftsupport.com\/?post_type=ht_kb&#038;p=5894"},"modified":"2024-01-29T14:19:02","modified_gmt":"2024-01-29T14:19:02","slug":"error-1053-windows-could-not-start-the-gateway-service-on-local-computer-the-service-did-not-respond-to-the-start-or-control-request-in-a-timely-fashion","status":"publish","type":"ht_kb","link":"https:\/\/support.buildsoft.eu\/es\/knowledge-base\/error-1053-windows-could-not-start-the-gateway-service-on-local-computer-the-service-did-not-respond-to-the-start-or-control-request-in-a-timely-fashion\/","title":{"rendered":"Error 1053: Windows could not start the GATEWAY service on Local Computer. The service did not respond to the start or control request in a timely fashion"},"content":{"rendered":"<p>When trying to start Gateway or Gateway server, you get the following error:<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-large wp-image-5895 aligncenter\" src=\"https:\/\/buildsoftsupport.com\/wp-content\/uploads\/2020\/10\/Fout1053Gateway-1024x480.png\" alt=\"\" width=\"643\" height=\"301\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Fout1053Gateway-1024x480.png 1024w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Fout1053Gateway-300x141.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Fout1053Gateway-768x360.png 768w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Fout1053Gateway-50x23.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Fout1053Gateway-60x28.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Fout1053Gateway-35x16.png 35w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Fout1053Gateway.png 1029w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/p>\n[NL]: <em>Kan de Gateway-service op Lokale computer niet starten. Fout 1053: De service heeft de start- en stuuropdracht niet op juiste wijze beantwoord.<\/em><\/p>\n[FR]:<em> Le service n&#8217;a pas r\u00e9pondu assez vite \u00e0 la demande de lancement ou de contr\u00f4le.<\/em><\/p>\n<h2>Solution 1<\/h2>\n<ul>\n<li><a href=\"https:\/\/buildsoftsupport.com\/knowledge-base\/how-to-find-which-versions-of-net-framework-are-installed\/\">Check if .NET 3.5 and 4.0 (or higher) are installed<\/a>.\n<ul>\n<li>If not, install them. You can download .NET from the Microsoft website.<\/li>\n<li>If yes, continue with the next steps.<\/li>\n<\/ul>\n<\/li>\n<li>Stop the&nbsp;services Gateway and GatewayServer\n<ul>\n<li>Open Task manager &gt; go to the tab page &#8216;Details&#8217;.<\/li>\n<li>Find&nbsp;<em>BuildSoft.Gateway.exe<\/em>&nbsp;&gt; \u2018End task\u2019.<br \/>\nIf you cannot find&nbsp;<em>BuildSoft.Gateway.exe&nbsp;<\/em>in the list, just continue with the steps below.<\/li>\n<li>Find&nbsp;<em>BuildSoft.Gateway.Server.exe<\/em>&nbsp;&gt; \u2018End task\u2019.<br \/>\nIf you cannot find&nbsp;<em>BuildSoft.Gateway.Server.exe&nbsp;<\/em>in the list, just continue with the steps below.<\/li>\n<li><em>BuildSoft.Gateway.exe<\/em>&nbsp; AND&nbsp;&nbsp;<em>BuildSoft.Gateway.Server.exe<\/em>&nbsp;shouldn&#8217;t be in the list anymore.<\/li>\n<\/ul>\n<\/li>\n<li>Uninstall Codemeter (Control Panel &gt; Programs and Features) and reinstall <a href=\"https:\/\/we.tl\/t-UmrbfYssH4\">Codemeter<\/a>.<\/li>\n<li><a href=\"https:\/\/buildsoftsupport.com\/knowledge-base\/how-to-reset-the-gateway-preferences\/\">Reset the Gateway preferences<\/a>.<\/li>\n<\/ul>\n<h2>Solution 2<\/h2>\n<ol>\n<li>Stop the services Gateway and GatewayServer\n<ul>\n<li>Open Task manager &gt; go to the tab page &#8216;Details&#8217;.<\/li>\n<li>Find <em>BuildSoft.Gateway.exe<\/em>&nbsp;&gt; \u2018End task\u2019.<br \/>\nIf you cannot find&nbsp;<em>BuildSoft.Gateway.exe <\/em>in the list,just continue with the instructions below.<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-5934\" src=\"https:\/\/buildsoftsupport.com\/wp-content\/uploads\/2020\/10\/Error1053_1.png\" alt=\"\" width=\"828\" height=\"295\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Error1053_1.png 828w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Error1053_1-300x107.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Error1053_1-768x274.png 768w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Error1053_1-50x18.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Error1053_1-60x21.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Error1053_1-35x12.png 35w\" sizes=\"(max-width: 828px) 100vw, 828px\" \/><\/li>\n<li>Find <em>BuildSoft.Gateway.Server.exe<\/em> &gt; \u2018End task\u2019.<br \/>\nIf you cannot find&nbsp;<em>BuildSoft.Gateway.Server.exe&nbsp;<\/em>in the list,&nbsp;just continue with the instructions below.<\/li>\n<li><em>BuildSoft.Gateway.exe<\/em>&nbsp; AND&nbsp; <em>BuildSoft.Gateway.Server.exe<\/em> shouldn&#8217;t be in the list anymore.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Uninstall Codemeter.<\/strong><\/li>\n<li>Check if there are multiple Gateway installations present\n<ul>\n<li>Go to <em>Control Panel<\/em> &gt; <em>Apps and Features<\/em><\/li>\n<li>If there is only one Gateway in the list, go to step 4.<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-large wp-image-5935\" src=\"https:\/\/buildsoftsupport.com\/wp-content\/uploads\/2020\/10\/Error1053_2-1024x495.png\" alt=\"\" width=\"643\" height=\"311\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Error1053_2-1024x495.png 1024w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Error1053_2-300x145.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Error1053_2-768x371.png 768w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Error1053_2-50x24.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Error1053_2-60x29.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Error1053_2-35x17.png 35w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Error1053_2.png 1306w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><br \/>\nIf there are two Gateway&#8217;s in the list, skip step 4. Immediatly go to step 5.<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-large wp-image-5936\" src=\"https:\/\/buildsoftsupport.com\/wp-content\/uploads\/2020\/10\/Error1053_3-1024x495.png\" alt=\"\" width=\"643\" height=\"311\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Error1053_3-1024x495.png 1024w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Error1053_3-300x145.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Error1053_3-768x371.png 768w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Error1053_3-50x24.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Error1053_3-60x29.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Error1053_3-35x17.png 35w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2020\/10\/Error1053_3.png 1306w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/li>\n<\/ul>\n<\/li>\n<li>Uninstall&nbsp;Gateway using Control Panel\n<ul>\n<li>Go to Control Panel &gt; Apps and features<\/li>\n<li>Find Gateway in the list and hit &#8216;Uninstall&#8217;.<br \/>\nIf this goes without an error continue with step 5.<br \/>\nIf you get and error, continue with step 4.<\/li>\n<\/ul>\n<\/li>\n<li><a href=\"https:\/\/support.buildsoft.eu\/knowledge-base\/unable-to-uninstall-gateway\/\">Uninstall&nbsp;Gateway manually<\/a>.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>When trying to start Gateway or Gateway server, you get the following error: [NL]: Kan de Gateway-service op Lokale computer niet starten. Fout 1053: De service heeft de start- en stuuropdracht niet op juiste wijze beantwoord. [FR]: Le service n&#8217;a pas r\u00e9pondu assez vite \u00e0 la demande de lancement ou&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[1243],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb\/5894"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/comments?post=5894"}],"version-history":[{"count":3,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb\/5894\/revisions"}],"predecessor-version":[{"id":12467,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb\/5894\/revisions\/12467"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/media?parent=5894"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb-category?post=5894"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb-tag?post=5894"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}