{"id":4261,"date":"2019-05-20T08:36:12","date_gmt":"2019-05-20T08:36:12","guid":{"rendered":"http:\/\/buildsoftsupport.com\/?post_type=ht_kb&#038;p=4261"},"modified":"2024-11-06T07:36:50","modified_gmt":"2024-11-06T07:36:50","slug":"error-1923-service-gateway-server-gatewayserver-could-not-be-installed","status":"publish","type":"ht_kb","link":"https:\/\/support.buildsoft.eu\/es\/knowledge-base\/error-1923-service-gateway-server-gatewayserver-could-not-be-installed\/","title":{"rendered":"Error 1923: Service Gateway Server (GatewayServer) could not be installed"},"content":{"rendered":"<ul>\n<li style=\"text-align: left;\">During the installation of Diamonds, PowerConnect or BIM Expert, you get the error:<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4262 aligncenter\" src=\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2019\/05\/Error1923.png\" alt=\"\" width=\"345\" height=\"130\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/05\/Error1923.png 345w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/05\/Error1923-300x113.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/05\/Error1923-50x19.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/05\/Error1923-60x23.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/05\/Error1923-35x13.png 35w\" sizes=\"(max-width: 345px) 100vw, 345px\" \/><\/p>\n<h2>Solution<\/h2>\n<ul>\n<li>Click &#8216;Ignore&#8217;.<br \/>\nThe installation will continue.<\/li>\n<li>You&#8217;ll get the error a second time. Click &#8216;Ignore&#8217; again.<\/li>\n<li>The installation is now complete, but Diamonds\/PowerConnect\/BIM Expert won&#8217;t boot because there&#8217;s a component that&#8217;s not started. Let&#8217;s get that fixed:<\/li>\n<li>Open\u00a0<em>Task Manager<\/em>\u00a0(\u00a0<kbd>CTRL<\/kbd>\u00a0+\u00a0\u00a0<kbd>ALT<\/kbd>\u00a0+ \u00a0<kbd>DEL<\/kbd>).<br \/>\nGo to the tab page\u00a0<em>Services<\/em>\u00a0and click on \u2018<em>Open Services<\/em>\u2019.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-6001 aligncenter\" src=\"https:\/\/buildsoftsupport.com\/wp-content\/uploads\/2017\/05\/TaskManagerServices2b.png\" alt=\"\" width=\"666\" height=\"366\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices2b.png 666w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices2b-300x165.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices2b-50x27.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices2b-60x33.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices2b-35x19.png 35w\" sizes=\"(max-width: 666px) 100vw, 666px\" \/><\/li>\n<li>Find the service\u00a0<em>Gateway Server<\/em>\u00a0from the list &gt; right mouse button &gt;\u00a0<em>Start<\/em>.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-5999 aligncenter\" src=\"https:\/\/buildsoftsupport.com\/wp-content\/uploads\/2017\/05\/TaskManagerServices3.png\" alt=\"\" width=\"926\" height=\"463\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices3.png 926w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices3-300x150.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices3-768x384.png 768w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices3-50x25.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices3-60x30.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices3-35x18.png 35w\" sizes=\"(max-width: 926px) 100vw, 926px\" \/><\/li>\n<li>A progress bar appears.\u00a0The Status should be &#8216;Started&#8217;.<img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-5998 aligncenter\" src=\"https:\/\/buildsoftsupport.com\/wp-content\/uploads\/2017\/05\/TaskManagerServices4.png\" alt=\"\" width=\"380\" height=\"177\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices4.png 380w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices4-300x140.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices4-50x23.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices4-60x28.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices4-35x16.png 35w\" sizes=\"(max-width: 380px) 100vw, 380px\" \/><\/li>\n<li>Find the service\u00a0<em>Gateway\u00a0<\/em>from the list &gt; right mouse button &gt;\u00a0<em>Start<\/em>.<br \/>\nIf you the services is not starting, wait 5s and try again.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-5997 aligncenter\" src=\"https:\/\/buildsoftsupport.com\/wp-content\/uploads\/2017\/05\/TaskManagerServices5.png\" alt=\"\" width=\"926\" height=\"463\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices5.png 926w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices5-300x150.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices5-768x384.png 768w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices5-50x25.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices5-60x30.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/TaskManagerServices5-35x18.png 35w\" sizes=\"(max-width: 926px) 100vw, 926px\" \/><\/li>\n<li>Both\u00a0<em>Gateway<\/em>\u00a0and\u00a0<em>Gateway Server<\/em>\u00a0should be started now.<\/li>\n<li>Start Diamonds\/ PowerConnect or BIM Expert.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>During the installation of Diamonds, PowerConnect or BIM Expert, you get the error: Solution Click &#8216;Ignore&#8217;. The installation will continue. You&#8217;ll get the error a second time. Click &#8216;Ignore&#8217; again. The installation is now complete, but Diamonds\/PowerConnect\/BIM Expert won&#8217;t boot because there&#8217;s a component that&#8217;s not started. Let&#8217;s get that&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[1243],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb\/4261"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/comments?post=4261"}],"version-history":[{"count":3,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb\/4261\/revisions"}],"predecessor-version":[{"id":13834,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb\/4261\/revisions\/13834"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/media?parent=4261"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb-category?post=4261"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb-tag?post=4261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}