{"id":4017,"date":"2019-03-01T14:57:14","date_gmt":"2019-03-01T14:57:14","guid":{"rendered":"http:\/\/buildsoftsupport.com\/?post_type=ht_kb&#038;p=4017"},"modified":"2026-02-02T10:12:23","modified_gmt":"2026-02-02T10:12:23","slug":"trouble-starting-up","status":"publish","type":"ht_kb","link":"https:\/\/support.buildsoft.eu\/es\/knowledge-base\/trouble-starting-up\/","title":{"rendered":"Trouble starting up Diamonds\/ PowerConnect"},"content":{"rendered":"\n<p>Find the start-up screen (syn. splash screen) you see from the list below. In the second column, you&#8217;ll find a link to the solution.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><th>Error<\/th><th>Solution<\/th><\/tr><tr><td>I don&#8217;t see any start-up screen. <br>It&#8217;s like Diamonds isn&#8217;t even running.<\/td><td>Find the solution&nbsp;<a href=\"http:\/\/buildsoftsupport.com\/knowledge-base\/diamonds-doesnt-start-anymore\/\">here<\/a>.<\/td><\/tr><tr><td><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1335\" src=\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2017\/05\/ConnectClientToGateway.png\" alt=\"\" width=\"456\" height=\"329\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/ConnectClientToGateway.png 509w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/ConnectClientToGateway-300x216.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/ConnectClientToGateway-50x36.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/ConnectClientToGateway-60x43.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/05\/ConnectClientToGateway-35x25.png 35w\" sizes=\"(max-width: 456px) 100vw, 456px\" \/><\/td><td>Find the solution&nbsp;<a href=\"http:\/\/buildsoftsupport.com\/knowledge-base\/connect-client-to-gateway\/\">here<\/a>. <p>&nbsp;<\/p><p><em>[NL]: Verbind Client met Gateway<\/em><\/p><p><em>[FR]: Connecter client \u00e0 Gateway<\/em><\/p><p><em>[ES]: Conectar client a Gateway<\/em><\/p> <\/td><\/tr><tr><td><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1342\" src=\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2017\/07\/ConnectGatewayToGatewayServer.png\" alt=\"\" width=\"456\" height=\"327\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/07\/ConnectGatewayToGatewayServer.png 506w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/07\/ConnectGatewayToGatewayServer-300x215.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/07\/ConnectGatewayToGatewayServer-50x36.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/07\/ConnectGatewayToGatewayServer-60x43.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/07\/ConnectGatewayToGatewayServer-35x25.png 35w\" sizes=\"(max-width: 456px) 100vw, 456px\" \/><\/td><td>Find the solution&nbsp;<a href=\"http:\/\/buildsoftsupport.com\/knowledge-base\/connect-gateway-to-gateway-server\/\">here<\/a>. <p>&nbsp;<\/p><p><em>[NL]: Verbind Gateway met Gateway Server<\/em><\/p><p><em>[FR]: Connecter Gateway \u00e0 Gateway Server<\/em><\/p><p><em>[ES]: Conectar Gateway con Gateway Server<\/em><\/p> <\/td><\/tr><tr><td><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-4025\" src=\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2017\/12\/LoadingGatewayDatabase0.png\" alt=\"\" width=\"456\" height=\"329\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/12\/LoadingGatewayDatabase0.png 509w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/12\/LoadingGatewayDatabase0-300x216.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/12\/LoadingGatewayDatabase0-50x36.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/12\/LoadingGatewayDatabase0-60x43.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/12\/LoadingGatewayDatabase0-35x25.png 35w\" sizes=\"(max-width: 456px) 100vw, 456px\" \/><\/td><td>Find the solution&nbsp;<a href=\"http:\/\/buildsoftsupport.com\/knowledge-base\/loading-gateway-database-0\/\">here<\/a>. <br><p><em>[NL]: Laden Gateway Database: 0%<\/em><\/p><p><em>[FR]:Charger base de donn\u00e9es Gateway: 0%<\/em><\/p><p><em>[ES]: Cargando la base de datos de Gateway: 0%<\/em><\/p> <\/td><\/tr><tr><td><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-2143\" src=\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2018\/01\/LoadUsers.png\" alt=\"\" width=\"456\" height=\"328\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/01\/LoadUsers.png 507w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/01\/LoadUsers-300x216.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/01\/LoadUsers-50x36.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/01\/LoadUsers-60x43.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/01\/LoadUsers-35x25.png 35w\" sizes=\"(max-width: 456px) 100vw, 456px\" \/><\/td><td>Find the solution&nbsp;<a href=\"http:\/\/buildsoftsupport.com\/knowledge-base\/error-load-users-from-database\/\">here<\/a>. <p>&nbsp;<\/p><p style=\"text-align: left;\"><em>[NL]:&nbsp;Laad gebruikers<\/em><\/p><p style=\"text-align: left;\"><em>[FR]:&nbsp;V\u00e9rifier l&#8217;utilisateur<\/em><\/p><p style=\"text-align: left;\"><em>[ES]:&nbsp;Autenticar usuario<\/em><\/p> <\/td><\/tr><tr><td><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-4028\" src=\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2018\/02\/LoadingGatewayDatabase100.png\" alt=\"\" width=\"456\" height=\"329\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/02\/LoadingGatewayDatabase100.png 509w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/02\/LoadingGatewayDatabase100-300x216.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/02\/LoadingGatewayDatabase100-50x36.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/02\/LoadingGatewayDatabase100-60x43.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2018\/02\/LoadingGatewayDatabase100-35x25.png 35w\" sizes=\"(max-width: 456px) 100vw, 456px\" \/><\/td><td>Find the solution&nbsp;<a href=\"http:\/\/buildsoftsupport.com\/knowledge-base\/loading-gateway-database-100\/\">here<\/a>. <p>&nbsp;<\/p><p><em>[NL]: Laden Gateway Database: 100%<\/em><\/p><p><em>[FR]: Charger base de donn\u00e9es Gateway: 100%<\/em><\/p><p><em>[ES]: Cargando la base de datos de Gateway: 100%<\/em><\/p> <\/td><\/tr><tr><td><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-8728\" src=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/empty-splashscreen.png\" alt=\"\" width=\"509\" height=\"365\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/empty-splashscreen.png 509w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/empty-splashscreen-300x215.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/empty-splashscreen-50x36.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/empty-splashscreen-60x43.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/empty-splashscreen-35x25.png 35w\" sizes=\"(max-width: 509px) 100vw, 509px\" \/><\/td><td>Diamonds seems to be stuck on this splash screen. <p>&nbsp;<\/p><p>Find the solution&nbsp;<a href=\"https:\/\/support.buildsoft.eu\/knowledge-base\/how-to-reset-the-gateway-preferences\/\">here<\/a>.<\/p><\/td><\/tr><tr><td><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-5846 aligncenter\" src=\"https:\/\/buildsoftsupport.com\/wp-content\/uploads\/2019\/03\/SplashscreenDiamonds.png\" alt=\"\" width=\"456\" height=\"325\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/SplashscreenDiamonds.png 508w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/SplashscreenDiamonds-300x214.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/SplashscreenDiamonds-50x36.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/SplashscreenDiamonds-60x43.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2019\/03\/SplashscreenDiamonds-35x25.png 35w\" sizes=\"(max-width: 456px) 100vw, 456px\" \/><\/td><td>Diamonds seems to be stuck on this splash screen. <p>&nbsp;<\/p><p>Find the solution&nbsp;<a href=\"https:\/\/buildsoftsupport.com\/knowledge-base\/how-to-reset-the-gateway-preferences\/\">here<\/a>.<\/p><\/td><\/tr><tr><td>&nbsp;I couldn&#8217;t find the error I see in this list.<\/td><td><ul><li>Try to search for the error in our support database.Contact support for further assistance: <ul><li>support@buildsoft.eu+32 92526628 (<a href=\"https:\/\/www.buildsoft.eu\/en\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\">during business hours<\/a>)<\/li><\/ul><\/li><\/ul><\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Find the start-up screen (syn. splash screen) you see from the list below. In the second column, you&#8217;ll find a link to the solution. Error Solution I don&#8217;t see any start-up screen. It&#8217;s like Diamonds isn&#8217;t even running. Find the solution&nbsp;here. Find the solution&nbsp;here. &nbsp; [NL]: Verbind Client met Gateway&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[64],"ht-kb-tag":[177,300,501],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb\/4017"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/comments?post=4017"}],"version-history":[{"count":3,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb\/4017\/revisions"}],"predecessor-version":[{"id":23895,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb\/4017\/revisions\/23895"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/media?parent=4017"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb-category?post=4017"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb-tag?post=4017"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}