{"id":233,"date":"2017-03-27T10:10:30","date_gmt":"2017-03-27T10:10:30","guid":{"rendered":"http:\/\/buildsoftsupport.com\/?post_type=ht_kb&#038;p=233"},"modified":"2026-01-15T15:30:23","modified_gmt":"2026-01-15T15:30:23","slug":"error-box-not-found-on-updating-dongle","status":"publish","type":"ht_kb","link":"https:\/\/support.buildsoft.eu\/es\/knowledge-base\/error-box-not-found-on-updating-dongle\/","title":{"rendered":"Error Box not found on updating dongle"},"content":{"rendered":"<p>Error from CodeMeter Control Center: Update for CmDongle x-xxxxxxx FirmItem 100684 &#8211;&gt; Box not found.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-234 aligncenter\" src=\"http:\/\/buildsoftsupport.com\/wp-content\/uploads\/2017\/03\/codemeter-boxnotfound.png\" alt=\"\" width=\"468\" height=\"153\" srcset=\"https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/03\/codemeter-boxnotfound.png 468w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/03\/codemeter-boxnotfound-300x98.png 300w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/03\/codemeter-boxnotfound-50x16.png 50w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/03\/codemeter-boxnotfound-60x20.png 60w, https:\/\/support.buildsoft.eu\/wp-content\/uploads\/2017\/03\/codemeter-boxnotfound-35x11.png 35w\" sizes=\"(max-width: 468px) 100vw, 468px\" \/><\/p>\n<h2>Solution<\/h2>\n<p>The license dongle belonging to the upgrade file you\u2019re trying to execute, is not plugged in or not recognized by the computer.<\/p>\n<ul>\n<li>If the license dongle was plugged into the computer: re-plug the license dongle into the computer. Try to execute the file again.<\/li>\n<li>Else: find the license dongle and plug it into the computer.<br \/>\nIf you have multiple license dongle, compare the number of the upgrade file to the number written on the license dongle. They should match.<br \/>\nTry to execute the file again.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Error from CodeMeter Control Center: Update for CmDongle x-xxxxxxx FirmItem 100684 &#8211;&gt; Box not found. Solution The license dongle belonging to the upgrade file you\u2019re trying to execute, is not plugged in or not recognized by the computer. If the license dongle was plugged into the computer: re-plug the license&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[50],"ht-kb-tag":[201],"_links":{"self":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb\/233"}],"collection":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/comments?post=233"}],"version-history":[{"count":2,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb\/233\/revisions"}],"predecessor-version":[{"id":23872,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb\/233\/revisions\/23872"}],"wp:attachment":[{"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/media?parent=233"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb-category?post=233"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.buildsoft.eu\/es\/wp-json\/wp\/v2\/ht-kb-tag?post=233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}