{"id":1002,"date":"2017-05-23T08:27:12","date_gmt":"2017-05-23T08:27:12","guid":{"rendered":"http:\/\/buildsoftsupport.com\/?post_type=ht_kb&p=1002"},"modified":"2025-10-28T09:25:21","modified_gmt":"2025-10-28T09:25:21","slug":"connect-client-to-gateway","status":"publish","type":"ht_kb","link":"https:\/\/support.buildsoft.eu\/es\/knowledge-base\/connect-client-to-gateway\/","title":{"rendered":"Error: Connect client to Gateway"},"content":{"rendered":"

Error message on starting Diamonds\/PowerConnect:\u00a0Connect client to Gateway<\/em><\/p>\n

[NL]: Verbind Client met Gateway<\/em><\/p>\n

[FR]: Connecter client \u00e0 Gateway<\/em><\/p>\n

[ES]: Conectar client a Gateway<\/em><\/p>\n

Note: reinstalling Diamonds will not solve this issue.<\/p>\n

\"\"<\/p>\n

Solution 1: try this solution first<\/h2>\n
    \n
  1. Open Task Manager (\u00a0CTRL<\/kbd>\u00a0+\u00a0\u00a0ALT<\/kbd>\u00a0+ \u00a0DEL<\/kbd> or right mouse click on the Windows bar).\u00a0Click on ‘More details’.
    \n\"\"<\/li>\n
  2. Go to the tab page Services<\/em>.
    \nFind Gateway<\/em> in the list. The column Status will probably say \u00abStopped\u00bb.\"\"<\/li>\n
  3. Click with the right mouse button on Gateway<\/em> and choose \u00abStart\u00bb.
    \nIf its status jumps back to Stopped<\/em> after 2s, try again.\u00a0If the status is still Stopped<\/em>\u00a0after this, do Solution 2.
    \n\"\"<\/p>\n \t\t
    \r\n \t\t\t \t\t\t \t\t\t\t

    \r\n \t\t\t\t\tIf you cannot find Gateway<\/em> (or Gateway Server<\/em>) in the list, then it hasn’t been installed properly. Follow this article<\/a> to download Gateway.exe. Install it when the download is completed. \t\t\t\t<\/p>\r\n \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t<\/li>\n

  4. The Status of Gateway<\/em> should now say \u00abStarted\u00bb.<\/li>\n
  5. Find Gateway Server<\/em> in the list. The Status should say \u00abStarted\u00bb as well. If that’s not the case, click with the right mouse button on Gateway<\/em> and choose \u00abStart\u00bb.<\/li>\n
  6. The Status of Gateway Server<\/em> should now say \u00abStarted\u00bb.<\/li>\n<\/ol>\n

    Solution 2: in case solution 1 didn’t solve it<\/h2>\n