only red screen when opening – BuildSoft Support https://support.buildsoft.eu BuildSoft Support Mon, 02 Feb 2026 10:12:23 +0000 en-US hourly 1 https://wordpress.org/?v=6.2.14 Trouble starting up Diamonds/ PowerConnect https://support.buildsoft.eu/knowledge-base/trouble-starting-up/ Fri, 01 Mar 2019 14:57:14 +0000 http://buildsoftsupport.com/?post_type=ht_kb&p=4017 Find the start-up screen (syn. splash screen) you see from the list below. In the second column, you’ll find a link to the solution.

ErrorSolution
I don’t see any start-up screen.
It’s like Diamonds isn’t even running.		Find the solution here.
Find the solution here.

 

[NL]: Verbind Client met Gateway

[FR]: Connecter client à Gateway

[ES]: Conectar client a Gateway

Find the solution here.

 

[NL]: Verbind Gateway met Gateway Server

[FR]: Connecter Gateway à Gateway Server

[ES]: Conectar Gateway con Gateway Server

Find the solution here.

[NL]: Laden Gateway Database: 0%

[FR]:Charger base de données Gateway: 0%

[ES]: Cargando la base de datos de Gateway: 0%

Find the solution here.

 

[NL]: Laad gebruikers

[FR]: Vérifier l’utilisateur

[ES]: Autenticar usuario

Find the solution here.

 

[NL]: Laden Gateway Database: 100%

[FR]: Charger base de données Gateway: 100%

[ES]: Cargando la base de datos de Gateway: 100%

Diamonds seems to be stuck on this splash screen.

 

Find the solution here.

Diamonds seems to be stuck on this splash screen.

 

Find the solution here.

 I couldn’t find the error I see in this list.
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