This issue occurs on MacOS ≥ 10.13 in combination with CodeMeter Control Center ≥ 7.10.

Solution

• Dongles starting with 1-xxxxxxx are outdated. Contact the support (support@buildsoft.eu) to get them replaced.
• For dongles starting with 2-xxxxxxx or 3-xxxxxxx
  A Cm dongle does not only contain your license, but also software to manage that license. The workflow below will update the software and reconfigurate it.
  • Plug the dongle into a computer in which it is recongized by Codemeter Control Center.
  • Select the dongle and check its version. The version should a least be 2.02. If that’s not the case, click on to update it with the button . This can take a while. Do not unplug the dongle before the update is finished!
    
  • Open de Command prompt.
    Navigate to the directory where cmu32.exe staat (C:\Program Files (x86)\CodeMeter\Runtime\bin\) en geef onderstaand commando in. Replace the %1 with the number of your license dongle.

    --serial %1 --set-config-disk HidCommunication

    Hit ENTER. The window should say the communication mode has changed.
    

  • Retry if the Mac-computer recognizes the dongle now.

You will need a virtual Windows environment (using Parallels, VM-ware, …) in order to run the BuildSoft software.

[Do this in the MAC environment]

1. Install CodeMeter Control Center.
   Codemeter Control Center takes care of the license management.
2. Activate your educational license as explained in the email you have received from us.
   Yes, it means you’ll have to double click the link in the MAC environment. If the double clicking doesn’t work, copy-paste the link in Safari.
3. Open CodeMeter Control Center. Select your educational license from the list (the name is usually Buildsoft Edu 12) and click on the button ‘WebAdmin’.
   
   
4. A web page opens. Go to ‘Configuration’ > ‘Server’ > ‘Server Access’.
   
   
5. Select ‘Enable’ at ‘Run network server’ and click ‘Apply’.
   By checking this option, you tell the MAC environment the license may be shared with the Windows environment.
   
6. Restart your computer.

[Do this in the virtualised Windows environment]

1. Install CodeMeter Control Center.
2. Install the desired Buildsoft software.
3. Restart the Virtual machine.
4. Start the Buildsoft software. Our software should start with a valid license.
   Note: althought the license activated in the MAC environment is shared with the Windows environment, you’ll never see the license appear in CodeMeter Control Center in the Windows environment. That is normal behaviour.

No connection could be made because the target machine actively refused it

Cause: your anti-virus/anti-spam software blocks the calculation core of Diamonds.

Solution

1. Close Diamonds.
2. Add Diamonds.exe and BuildSoftSever.exe to the list of safe programs in the anti-virus/anti-spam software:
   [For Diamonds 2023r01 (and older)]
   • Diamonds.exe is default located in C:\Program Files (x86)\BuildSoft\Diamondsxxxx\
   • BuildSoftServer.exe is default located in C:\Program Files (x86)\BuildSoft\Diamondsxxxx\DiamondsCalculations\
   [For Diamonds 2024 (and newer)]
   • Diamonds.exe is default located in C:\Program Files\BuildSoft\Diamondsxxxx\
   • BuildSoftServer.exe is default located in C:\Program Files\BuildSoft\Diamondsxxxx\DiamondsCalculations\

   Replace xxxx with the correct Diamonds version: 2014, 2015, 2017, …