Diamonds loopt vast – BuildSoft Support https://support.buildsoft.eu BuildSoft Support Tue, 18 Mar 2025 16:28:49 +0000 en-US hourly 1 https://wordpress.org/?v=6.2.14 Diamonds is stuck when switching between programs https://support.buildsoft.eu/knowledge-base/diamonds-is-stuck-when-switching-between-programs/ Tue, 18 Mar 2025 15:49:48 +0000 https://support.buildsoft.eu/?post_type=ht_kb&p=14993 When switching from program X (for example Outlook) back to Diamonds, Diamonds seems to block. He’s stuck.
Eventhough it was working fine 5min before.

This issue particulary occurs on Windows 11.

Solution

When you select Diamonds again, it will ask Windows for the print properties… But Windows 11 determines the preferred printer automatically. And when that automatic process takes too long, Diamonds will refuse to work.

The solution is to change the default printer to a local printer.

]]> Diamonds blocks when trying to open or save a model. https://support.buildsoft.eu/knowledge-base/diamonds-blocks-when-trying-to-open-or-save-a-model/ Thu, 16 Feb 2023 10:32:30 +0000 https://support.buildsoft.eu/?post_type=ht_kb&p=8464 When you try to open a model, save a model, import a model, calculate or close Diamonds, Diamonds seems to block. He is disabled and it is impossible to close him. You see something similar to this. This issue occurs suddenly: yesterday it worked fine, today it doesn’t.

Solution

This issue is caused by anti-virus programs Avast and AVG who think Diamonds is a threat.

You could try to add exclusion for the following *.exe’s In Avast/ AVG. Unfortunately we don’t have confirmation this solves the issue. As far was we know, clients always had to uninstall Avast/ AVG to get it fixed.

[Diamonds 2023r01 or older]

  • C:\Program Files (x86)\BuildSoft\Diamonds*versions your using*\Diamonds.exe
  • C:\Program Files (x86)\BuildSoft\Diamonds*versions your using*\DiamondsCalculations
    This is the calculation core of Diamonds.
  • C:\Program Files (x86)\BuildSoft\Gateway\Gateway\BuildSoft.Gateway.exe
    This tool ensures the communication between Diamonds and the material/section libraries.
  • C:\Program Files (x86)\BuildSoft\Gateway\Gateway\GatewayServer\BuildSoft.Gateway.Server.exe    This tool ensures the communication between Diamonds and the material/section libraries.
  • C:\Program Files\CodeMeter\Runtime\bin\CmWebAdmin.exe
    This tool ensures the communication between Diamonds and license.

[Diamonds 2024 or newer]

  • C:\Program Files\BuildSoft\Diamonds*versions your using*\Diamonds.exe
  • C:\Program Files\BuildSoft\Diamonds*versions your using*\DiamondsCalculations
    This is the calculation core of Diamonds.
  • C:\Program Files (x86)\BuildSoft\Gateway\Gateway\BuildSoft.Gateway.exe
    This tool ensures the communication between Diamonds and the material/section libraries)
  • C:\Program Files (x86)\BuildSoft\Gateway\Gateway\GatewayServer\BuildSoft.Gateway.Server.exe     This tool ensures the communication between Diamonds and the material/section libraries)
  • C:\Program Files\CodeMeter\Runtime\bin\CmWebAdmin.exe
    This tool ensures the communication between Diamonds and license.
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