Solution

Test if the ports you have set in the Gateway Configuration Tool (default 501 & 502) in are open on the server machine:

1. Open Windows PowerShell
2. Typ tnc {ip_server} -Port {port_number}
3. Fix the failed checks by opening the ports

Example

Solution 1

• Check if .NET 3.5 and 4.0 (or higher) are installed.
  • If not, install them. You can download .NET from the Microsoft website.
  • If yes, continue with the next steps.
• Stop the services Gateway and GatewayServer
  • Open Task manager > go to the tab page ‘Details’.
  • Find BuildSoft.Gateway.exe > ‘End task’.
    If you cannot find BuildSoft.Gateway.exe in the list, just continue with the steps below.
  • Find BuildSoft.Gateway.Server.exe > ‘End task’.
    If you cannot find BuildSoft.Gateway.Server.exe in the list, just continue with the steps below.
  • BuildSoft.Gateway.exe  AND  BuildSoft.Gateway.Server.exe shouldn’t be in the list anymore.
• Uninstall Codemeter (Control Panel > Programs and Features) and reinstall Codemeter.
• Reset the Gateway preferences.

Solution 2

1. Stop the services Gateway and GatewayServer
   • Open Task manager > go to the tab page ‘Details’.
   • Find BuildSoft.Gateway.exe > ‘End task’.
     If you cannot find BuildSoft.Gateway.exe in the list,just continue with the instructions below.
   • Find BuildSoft.Gateway.Server.exe > ‘End task’.
     If you cannot find BuildSoft.Gateway.Server.exe in the list, just continue with the instructions below.
   • BuildSoft.Gateway.exe  AND  BuildSoft.Gateway.Server.exe shouldn’t be in the list anymore.
2. Uninstall Codemeter.
3. Check if there are multiple Gateway installations present
   • Go to Control Panel > Apps and Features
   • If there is only one Gateway in the list, go to step 4.
     If there are two Gateway’s in the list, skip step 4. Immediatly go to step 5.
4. Uninstall Gateway using Control Panel
   • Go to Control Panel > Apps and features
   • Find Gateway in the list and hit ‘Uninstall’.
     If this goes without an error continue with step 5.
     If you get and error, continue with step 4.
5. Uninstall Gateway manually.

Solution

• Start the service Gateway. The worksflow is the same as the solution in this article.

Windows could not start Gateway Server-service on Local Computer.
Error 1068: The dependency service or group failed to start

Solution

• Make sure the service CodeMeter.exe is Started.
  If not, go to Start > All Programs > find CodeMeter Control Center in the list and click on it to start it.

[NL]: Kan de Gateway Server – service op Lokale computer niet starten. Fout 1064: Uitzondering in de service bij het verwerken van de besturingsopdracht. 

[FR]: Erreur 1064: Une exception s’est produite dans le service lors du traitement de la commande.

[ES]: Error 1064: Se presentó una excepción en el servicio al administrar la solicitud de control.

Solution

• Uninstall Gateway (Start > Control Panel> Programs and Features > find Gateway in the list and hit ‘Uninstall’)
• Download Gateway.
• Right mouse click on *.exe > Run as Administrator
• Install Gateway with default settings.

Solution

• Click ‘Ignore’.
  The installation will continue.
• You’ll get the error a second time. Click ‘Ignore’ again.
• The installation is now complete, but Diamonds/PowerConnect/BIM Expert won’t boot because there’s a component that’s not started. Let’s get that fixed:
• Open Task Manager ( CTRL +  ALT +  DEL).
  Go to the tab page Services and click on ‘Open Services’.
  
• Find the service Gateway Server from the list > right mouse button > Start.
  
• A progress bar appears. The Status should be ‘Started’.
• Find the service Gateway from the list > right mouse button > Start.
  If you the services is not starting, wait 5s and try again.
  
• Both Gateway and Gateway Server should be started now.
• Start Diamonds/ PowerConnect or BIM Expert.

The operation could not be completed. The system cannot find the file specified.

[NL]: Kan bewerking niet voltooien. Het systeem kan het opgegeven bestand niet vinden. 

[FR]: Impossible de terminer cette opération. Le fichier spécifié est introuvable.

[ES]: No se pudo completar la operación. No se puede encontrar el archivo especificado.

Solution

• Uninstall Gateway.
• Run the Diamonds/PowerConnect/ BIM Expert installer again.

Windows could not start the Gateway service on Local Computer. Error 2: The system cannot find the file specified.

Solution

Contact the Buildsoft Support, the services Gateway is probably not (correctly) installed.

• in the Task Manager > the service is ‘started’ for half a seconds then it jumps back to ‘stopped’ again.
• or in Console > the black window pops up but disappears immedialty.

The Windows Event Log makes note of a problem in the AxProtector.

Solution

• Install the most recent version of CodeMeter.

Unable to complete the operation. The dependency service does not exist or has been marked for removal.

[NL]: Kan de bewerking niet voltooien. De afhankelijkheidsservice bestaat niet of is voor verwijderening gemarkeerd.

[FR]: Impossible de terminer l’opération. Le service de dépendance n’existe pas ou a été marqué pour suppression

[ES]: No se puede completar la operación. El servicio de dependencia no existe o se ha marcado para ser eliminado.

Solution

• Start the services in console.
• Start Diamonds.