User Account – BuildSoft Support https://support.buildsoft.eu BuildSoft Support Thu, 05 Mar 2026 11:08:06 +0000 en-US hourly 1 https://wordpress.org/?v=6.2.14 The software download is not working? https://support.buildsoft.eu/knowledge-base/the-software-download-is-not-working/ Wed, 28 Feb 2024 15:02:02 +0000 https://support.buildsoft.eu/?post_type=ht_kb&p=12610 During download, you might get the message of your browser or Windows that the software is blocked

  • […] is not commonly downloaded and may be dangerous
  • […] was blocked because this type of file can harm your device

Solution

  • Click the more button […] or arrow to show the option to handle this file.
  • Click “Keep” to keep the installer file
  • In a next window, you need to confirm again that you want to keep it by click ong “Keep anyway“.
  • When installing the file, another confirmation might be required

The video below demonstrates the download on Windows Edge.

]]> How to change your password on buildsoft.eu https://support.buildsoft.eu/knowledge-base/how-to-change-your-password-on-buildsoft-eu/ Fri, 14 Jan 2022 09:07:38 +0000 https://buildsoftsupport.com/?post_type=ht_kb&p=7044

We cannot consult your password. So if you’ve forgotten it, the only way to retrieve it, is by resetting it.

  1. Go to https://buildsoft.eu/en/user/password
  2. Enter the email address you used during your registration and hit Submit.
  3. Immedialty after, an email will be send to you allowing you to change your password. If you haven’t received the email, please check your Spam folder or the folder with Removed items.
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