NL: Smart App Control heeft een app geblokkeerd die mogelijk onveilig is

FR: Le Contrôle intelligent des applications a bloqué cette application

Solution

This error only occurs on computers with the fresh, clean installation of Windows 11. You don’t get this error when you upgrade Windows 10 to Windows 11.

At the moment, we haven’t found the option to include a whitelist of safe programs in Smart App Control. So the only thing you can do, is turn off Smart App Control:

• Go to Start > Smart App Control (FR: Contrôle intelligent des applications)

[NL]: Update uw codemeter binnen x dagen

[FR]: Mettez, s’il vous plaît, votre CodeMeter à jour dans les x jours!

[ES]: Por favor actualice su CodeMeter en x días!

Solution

The message means that Diamonds version on your license dongle (for example: 2019) is older than the Diamonds version you have installed (for example: 2021).

If you have maintenance contract, you should execute the last upgrade file *.WibuCmRaU for the license dongle. If you cannot find the last upgrade file, please contact support (support@buildsoft.eu).

[NL]: Error: -1605: Deze actie is alleen geldig voor producten die momenteel zijn geïnstalleerd.

[FR]: Erreur: -1605: Cet action n’est pas valide que pour les produits actuellement installés.

[ES]: Error: -1605 Esta acción solo es válida para productos que están instalados actualmente.

Solution

Error occurs when the installation of Diamonds2020 did not succeed. Do the same solution as in this article.

Solution

• Close/stop the installation.
• Download and install Gateway.
• Run the Diamonds, BIM Expert, PowerConnect installer again.
• Right mouse click on *.exe > Run as Administrator.
• Install Gateway with default settings.
• Run the Diamonds/ PowerConnect or BIM Expert again.

Error: Windows cannot access the specified device, path or file. You may not have the appropriate permission to access the item.

[NL]: Kan geen toegang krijgen tot het opgegeven apparaat, pad of bestand. Mogelijk hebt u niet de juiste toegangsmachtigingen voor het item.

[FR]: Erreur « Windows ne peut pas accéder au périphérique, chemin d’accès ou fichier spécifié. Vous ne disposez peut être pas des autorisations appropriées pour avoir accés à l’élément. ».

Solution

• See this Microsoft article.

]]> https://support.buildsoft.eu/knowledge-base/remove-diamonds-from-registry/ Mon, 06 Aug 2018 13:11:31 +0000 http://buildsoftsupport.com/?post_type=ht_kb&p=3275 Use this solution if you cannot remove the software in the regular way (using Control Panel of Windows).

1. Close all software.
2. Click the start button, type regedit in the search box and choose Regedit.exe.
3. Open 1 (one) of following keys in the Windows Registry

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

   OR

   HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall

4. Right-click on the Uninstall folder
5. Choose Find and look for Diamonds. You’ll find something like this
6. If you remove the key completely, Diamonds will no longer be  available in the list of installed programs.

The SQL Server Express 2014 installation ended with exit code – *set of numbers*

Solution 1

• Verify if the C-drive is not compressed.
  • Open Windows Explorer.
  • Find the C-drive.
  • Right mouse click on it -> Properties
  • If the option ‘Compress this drive to save disk space’ checked case, uncheck it to decompress the drive.
• Verify if the folder C:\Program Files\Microsoft SQL Server\ is not compressed.
  • Open Windows Explorer.
  • Find the folder C:\Program Files\Microsoft SQL Server\
  • Right mouse click on it -> Properties -> button ‘Advanced’
  • If the option ‘Compress contents to save disk space’ checked case, uncheck it to decompress the drive.
• Verify if the folder C:\Program Files (x86)\Microsoft SQL Server\ is not compressed.
  • Open Windows Explorer.
  • Find the folder C:\Program Files (x86)\Microsoft SQL Server\
  • Right mouse click on it -> Properties -> button ‘Advanced’
  • If the option ‘Compress contents to save disk space’ checked case, uncheck it to decompress the drive.
• Run the Diamonds installer

Solution 2

• Uninstall the failed SQL database(s). The BuildSoft-databases usually contains ‘BS’ in their name.
• Go to C:\Program Files\Microsoft SQL Server\*NameOfTheDatabase*\MSSQL\DATA
  *NameOfTheDatabase* is usually ‘MSSQL12.SQLEXPRESS14’ or similar containing ‘BS’ (= short for BuildSoft) in the name.
• Delete all files starting with ‘bs’, like:
  • bs_Authentication
  • bs_Exchange
  • bs_Gateway
  • bs_UBSM
• Manually install a new SQL database. Give it a different name then then the previous databases.
• Run the Diamonds. Select the JUST CREATED SQL database (local)\SQLEXPRESS_The_Name_You_Gave from the list.

BuildsoftServer – the tool within Diamonds that calculations the structure (also called ‘the calculation core’) – , can be a 32 bit or 64 bit program depending on the operating system you have.

1152: Error extracting Diamonds 2017.msi to the temporary location

Solution

The downloaded *.exe file is not complete. Contact support (support@buildsoft.eu) for an alternative download link.