Cause: this error is caused by a bug in Diamonds 2024.

Solution 1 [recommended]

Use Diamonds 2024r01 or newer.

Solution 2 [temporary solution]

If you don’t need the feature often, you could try this.

• Have your model calculated in Diamonds. Don’t sent the connection to PowerConnect yet.
• Go to My Documents > PowerConnect. Depending on your operating system, the name ‘My Documents‘ can be ‘Documents‘.
• Change the name of the folder ‘PowerConnect’ to something else, ‘PowerConnect2’ for example.
• Open Task Manager ( CTRL +  ALT +  DEL or right mouse click on the Windows bar). Click on ‘More details’.
• Go to the tabpage ‘Services’.
• Find the service ‘Gateway’ > right mouse button > ‘Stop’.
  Find the service ‘Gateway Server’ > right mouse button > ‘Stop’.
• Select the connection and send it to PowerConnect as you normally would do. Once PowerConnect wants to launch, you’ll see the following:
  
• Open Task Manager again ( CTRL +  ALT +  DEL or right mouse click on the Windows bar). Click on ‘More details’.
• Go to the tabpage ‘Services’.
• Find the service ‘Gateway’ > right mouse button > ‘Start’.
  Find the service ‘Gateway Server’ > right mouse button > ‘Start’.
• Close Task Manager.
• Design the connection like you would normally do.

Critical Error

An unrecoverable error occurred in the application an it is going to be terminated. Error details: Not enough quota is available to process the comman

Solution

This error is usually to a large number of data (e.g. load combinations), which cannot be processed properly.

1. Click ‘Ok’ to close this error message. Checkbot will close to.
2. Open Idea Statica > BIM > Checkbot
3. Create a new project (in a new folder preferably)
4. Click ‘Import IOM’ and select <modelname>-ModelBim.xml from the original exchange folder.

IDEA STATICA is a registered trademark of IDEA RS s.r.o.

Solution

• Check the Diamonds model for internal plates. If there are any present, resolve them.

Solution

Test if the ports you have set in the Gateway Configuration Tool (default 501 & 502) in are open on the server machine:

1. Open Windows PowerShell
2. Typ tnc {ip_server} -Port {port_number}
3. Fix the failed checks by opening the ports

Example

It was not possible to convert the model: Could not load file or assembly ‘DiamondsDeclarations, version= ….

Solution

The file ‘DiamondsDeclarations’ is required for the import, but not found in the BIM Expert installations folder. (C:\Program Files (x86)\BuildSoft\BIM Expert\Plugins\Diamonds)

1. Close BIM Expert
2. Uninstall BIM Expert
3. Reinstall BIM Expert

Solution

This error is caused by Avast Anti-virus who blocks the start of our software.

• As a test, you could de-activate Avast for 10 minutes and try to start or software.
• As a permanent solution, you should add an exception for our software in Avast Anti-virus.

Solution

• Download DirectX from the Microsoft website.
• Install DirectX.
• Run the BIM Expert installer again.

Solution

• Close/stop the installation.
• Download and install Gateway.
• Run the Diamonds, BIM Expert, PowerConnect installer again.
• Right mouse click on *.exe > Run as Administrator.
• Install Gateway with default settings.
• Run the Diamonds/ PowerConnect or BIM Expert again.

Solution

• update the firmware of the dongle.

Solution

You need to update the firmware of the dongle.