<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Errors &#8211; BuildSoft Support</title>
	<atom:link href="https://support.buildsoft.eu/article-categories/12build_errors/feed/" rel="self" type="application/rss+xml" />
	<link>https://support.buildsoft.eu</link>
	<description>BuildSoft Support</description>
	<lastBuildDate>Mon, 13 Apr 2026 09:44:53 +0000</lastBuildDate>
	<language>en-US</language>
	<sy:updatePeriod>
	hourly	</sy:updatePeriod>
	<sy:updateFrequency>
	1	</sy:updateFrequency>
	<generator>https://wordpress.org/?v=6.2.14</generator>
	<item>
		<title>Loads table partially invisible</title>
		<link>https://support.buildsoft.eu/knowledge-base/loads-table-partially-invisible/</link>
		
		<dc:creator><![CDATA[Dorien Elleboog]]></dc:creator>
		<pubDate>Mon, 13 Apr 2026 09:44:49 +0000</pubDate>
				<guid isPermaLink="false">https://support.buildsoft.eu/?post_type=ht_kb&#038;p=28657</guid>

					<description><![CDATA[When trying to edit a load using the loads table in 12-Build, the table is only shown partially: Solution Reset the 12-Build preferences.]]></description>
										<content:encoded><![CDATA[
<p>When trying to edit a load using the loads table in 12-Build, the table is only shown partially:</p>



<figure class="wp-block-image aligncenter size-full is-resized"><a href="https://support.buildsoft.eu/wp-content/uploads/2026/04/ErrorLoadsTable12Build.png"><img decoding="async" src="https://support.buildsoft.eu/wp-content/uploads/2026/04/ErrorLoadsTable12Build.png" alt="" class="wp-image-28658" width="629" height="299"/></a></figure>



<h2 class="wp-block-heading">Solution</h2>



<p><a href="https://support.buildsoft.eu/knowledge-base/how-to-reset-the-1-2-build-preferences/" data-type="ht_kb" data-id="2269">Reset the 12-Build preferences.</a></p>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>Error: impossible to divide by zero.</title>
		<link>https://support.buildsoft.eu/knowledge-base/error-impossible-to-divide-by-zero/</link>
		
		<dc:creator><![CDATA[Dorien Elleboog]]></dc:creator>
		<pubDate>Wed, 08 May 2024 13:55:53 +0000</pubDate>
				<guid isPermaLink="false">https://support.buildsoft.eu/?post_type=ht_kb&#038;p=12861</guid>

					<description><![CDATA[When running the analysis in 12-build, you get the error: [NL]: Fout: deling door nul. Controleer het model van de structuur. [FR]: Erreur: division par zéro. Veuillez vérifier la modelisation de la structure. [EN]: Error: impossible to divide by zero. Check the structural model. Solution The model you made as...]]></description>
										<content:encoded><![CDATA[<p>When running the analysis in 12-build, you get the error:</p>
<p><img decoding="async" loading="lazy" class="size-full wp-image-12862 aligncenter" src="https://support.buildsoft.eu/wp-content/uploads/2024/05/ErrorDivideByZero.png" alt="" width="428" height="370" /></p>
<p>[NL]: <em>Fout: deling door nul. Controleer het model van de structuur.</em></p>
<p>[FR]: <em>Erreur: division par zéro. Veuillez vérifier la modelisation de la structure.</em></p>
<p>[EN]: <em>Error: impossible to divide by zero. Check the structural model.</em></p>
<h2>Solution</h2>
<p>The model you made as too many degrees of freedom. Check the supports and boundary conditions.</p>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>Error: I/O error 103</title>
		<link>https://support.buildsoft.eu/knowledge-base/error-i-o-error-103/</link>
		
		<dc:creator><![CDATA[Dorien Elleboog]]></dc:creator>
		<pubDate>Tue, 26 Mar 2024 10:19:57 +0000</pubDate>
				<guid isPermaLink="false">https://support.buildsoft.eu/?post_type=ht_kb&#038;p=12657</guid>

					<description><![CDATA[When using the structure generator in 12-Build, you get the following error: Solution Reset the 12-Build preferences.]]></description>
										<content:encoded><![CDATA[<p>When using the structure generator in 12-Build, you get the following error:</p>
<p><img decoding="async" loading="lazy" class="size-full wp-image-12658 aligncenter" src="https://support.buildsoft.eu/wp-content/uploads/2024/03/Error103.png" alt="" width="556" height="382" /></p>
<h2>Solution</h2>
<ul>
<li><a href="https://support.buildsoft.eu/knowledge-base/how-to-reset-the-1-2-build-preferences/" target="_blank" rel="noopener">Reset the 12-Build preferences</a>.</li>
</ul>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>12-Build doesn’t start</title>
		<link>https://support.buildsoft.eu/knowledge-base/12build-doesnt-start/</link>
		
		<dc:creator><![CDATA[Dorothee]]></dc:creator>
		<pubDate>Tue, 20 Jun 2023 14:48:27 +0000</pubDate>
				<guid isPermaLink="false">https://support.buildsoft.eu/?post_type=ht_kb&#038;p=9871</guid>

					<description><![CDATA[When double clicking the 12-Build icon on the desktop, nothing happens. The start-up screen doesn’t even appear. Solution]]></description>
										<content:encoded><![CDATA[
<p>When double clicking the 12-Build icon on the desktop, nothing happens. The start-up screen doesn’t even appear.</p>



<h2 class="wp-block-heading">Solution</h2>



<ul>
<li><a href="https://support.buildsoft.eu/knowledge-base/relocate-the-12build-preferences/">Relocate the 12-Build preferences</a> to a folder that is not in <em>Program Files</em> or <em>AppData</em>.</li>
</ul>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>12-Build doesn’t find my license</title>
		<link>https://support.buildsoft.eu/knowledge-base/12-build-doesnt-find-my-educational-license/</link>
		
		<dc:creator><![CDATA[Dorien Elleboog]]></dc:creator>
		<pubDate>Mon, 11 Oct 2021 10:21:38 +0000</pubDate>
				<guid isPermaLink="false">https://buildsoftsupport.com/?post_type=ht_kb&#038;p=6881</guid>

					<description><![CDATA[When starting 12-Build, you get the error: [NL]: De verbinding met de server is verbroken. Het maximum aantal gebruikers of vervalversie of vervaldatum is ontoereikend.  Solution 1 (permanent solution) Install (a newer version of) Codemeter. Codemeter is the program for the license management. If you don&#8217;t have it or you&#8217;re...]]></description>
										<content:encoded><![CDATA[<p>When starting 12-Build, you get the error:</p>
<p><img decoding="async" loading="lazy" class="size-full wp-image-6882 aligncenter" src="https://buildsoftsupport.com/wp-content/uploads/2021/10/ErrorEduLicentie12Build.jpg" alt="" width="938" height="496" srcset="https://support.buildsoft.eu/wp-content/uploads/2021/10/ErrorEduLicentie12Build.jpg 938w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ErrorEduLicentie12Build-300x159.jpg 300w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ErrorEduLicentie12Build-768x406.jpg 768w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ErrorEduLicentie12Build-50x26.jpg 50w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ErrorEduLicentie12Build-60x32.jpg 60w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ErrorEduLicentie12Build-35x19.jpg 35w" sizes="(max-width: 938px) 100vw, 938px" /></p>
<p><em>[NL]: De verbinding met de server is verbroken. Het maximum aantal gebruikers of vervalversie of vervaldatum is ontoereikend. </em></p>
<h2>Solution 1 (permanent solution)</h2>
<ul>
<li>Install (a newer version of) Codemeter.<br />
Codemeter is the program for the license management. If you don&#8217;t have it or you&#8217;re working with a too old version, 12-Build will never find the license.<br />
Use the WeTransfer link <a href="https://buildsoftsupport.com/knowledge-base/where-can-i-download-codemeter/">in this article</a> to download the most recent version of Codemeter.</li>
</ul>
<h2>Solution (temporarily solution in case of Educational license)</h2>
<ul>
<li>Close all BuildSoft software.</li>
<li>Open <em>CodeMeter Control Center</em> using <em>Start &gt; All Programs &gt; CodeMeter</em><img decoding="async" loading="lazy" class="img_inline alignnone size-full wp-image-3253" src="http://buildsoftsupport.com/wp-content/uploads/2017/03/CodeMeter.jpg" alt="" width="24" height="25" />.<img decoding="async" loading="lazy" class="alignnone size-large wp-image-6874" src="https://buildsoftsupport.com/wp-content/uploads/2021/10/ConCreteLicense1.png" alt="" width="565" height="424" srcset="https://support.buildsoft.eu/wp-content/uploads/2021/10/ConCreteLicense1.png 565w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ConCreteLicense1-300x225.png 300w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ConCreteLicense1-50x38.png 50w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ConCreteLicense1-60x45.png 60w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ConCreteLicense1-35x26.png 35w" sizes="(max-width: 565px) 100vw, 565px" /></li>
<li>Select <em>BuildSoft Edu 12</em> and click<img decoding="async" loading="lazy" class="img_inline alignnone size-full wp-image-4453" src="http://buildsoftsupport.com/wp-content/uploads/2019/07/ButtonWebAdmin.png" alt="" width="59" height="17" srcset="https://support.buildsoft.eu/wp-content/uploads/2019/07/ButtonWebAdmin.png 59w, https://support.buildsoft.eu/wp-content/uploads/2019/07/ButtonWebAdmin-50x14.png 50w, https://support.buildsoft.eu/wp-content/uploads/2019/07/ButtonWebAdmin-35x10.png 35w" sizes="(max-width: 59px) 100vw, 59px" />. An internet page opens.<br />
<img decoding="async" loading="lazy" class="alignnone wp-image-6873 size-full" src="https://buildsoftsupport.com/wp-content/uploads/2021/10/ConCreteLicense2.png" alt="" width="1081" height="579" srcset="https://support.buildsoft.eu/wp-content/uploads/2021/10/ConCreteLicense2.png 1081w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ConCreteLicense2-300x161.png 300w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ConCreteLicense2-768x411.png 768w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ConCreteLicense2-1024x548.png 1024w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ConCreteLicense2-50x27.png 50w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ConCreteLicense2-60x32.png 60w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ConCreteLicense2-35x19.png 35w" sizes="(max-width: 1081px) 100vw, 1081px" /></li>
<li>Click on the menu <em>License Monitoring </em> and than on the <em>601</em> before BuildSoft Edu. You&#8217;ll that SYSTEM has claimed a license. Click on the Trash bin to remove it from the list.<br />
<img decoding="async" loading="lazy" class="alignnone wp-image-6872 size-full" src="https://buildsoftsupport.com/wp-content/uploads/2021/10/ConCreteLicense3.png" alt="" width="1081" height="550" srcset="https://support.buildsoft.eu/wp-content/uploads/2021/10/ConCreteLicense3.png 1081w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ConCreteLicense3-300x153.png 300w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ConCreteLicense3-768x391.png 768w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ConCreteLicense3-1024x521.png 1024w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ConCreteLicense3-50x25.png 50w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ConCreteLicense3-60x31.png 60w, https://support.buildsoft.eu/wp-content/uploads/2021/10/ConCreteLicense3-35x18.png 35w" sizes="(max-width: 1081px) 100vw, 1081px" /></li>
<li>Now is should be possible to start ConCrete/ 12-Build/ Diamonds/&#8230; all at the same time.</li>
</ul>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>Error: Taalbestand is niet aanwezig &#8230;, zet de Taalbox opnieuw in Design-mode.</title>
		<link>https://support.buildsoft.eu/knowledge-base/error-taalbestand-is-niet-aanwezig-zet-de-taalbox-opnieuw-in-design-mode/</link>
		
		<dc:creator><![CDATA[Dorien Elleboog]]></dc:creator>
		<pubDate>Tue, 20 Jul 2021 10:09:57 +0000</pubDate>
				<guid isPermaLink="false">https://buildsoftsupport.com/?post_type=ht_kb&#038;p=6672</guid>

					<description><![CDATA[When starting 12-Build, you get the error: Followed by Solution Uninstall 12-Build. If you have Bullguard running, disable it for a few minutes. Reinstall 12-Build.]]></description>
										<content:encoded><![CDATA[<p>When starting 12-Build, you get the error:</p>
<p><img decoding="async" loading="lazy" class="size-full wp-image-6673 aligncenter" src="https://buildsoftsupport.com/wp-content/uploads/2021/07/ErrorTaalbestandIsNietAanwezig.png" alt="" width="412" height="117" srcset="https://support.buildsoft.eu/wp-content/uploads/2021/07/ErrorTaalbestandIsNietAanwezig.png 412w, https://support.buildsoft.eu/wp-content/uploads/2021/07/ErrorTaalbestandIsNietAanwezig-300x85.png 300w, https://support.buildsoft.eu/wp-content/uploads/2021/07/ErrorTaalbestandIsNietAanwezig-50x14.png 50w, https://support.buildsoft.eu/wp-content/uploads/2021/07/ErrorTaalbestandIsNietAanwezig-60x17.png 60w, https://support.buildsoft.eu/wp-content/uploads/2021/07/ErrorTaalbestandIsNietAanwezig-35x10.png 35w" sizes="(max-width: 412px) 100vw, 412px" /></p>
<p>Followed by</p>
<p><img decoding="async" loading="lazy" class="size-full wp-image-6674 aligncenter" src="https://buildsoftsupport.com/wp-content/uploads/2021/07/ErrorTaalbestandIsNietAanwezig2.png" alt="" width="163" height="147" srcset="https://support.buildsoft.eu/wp-content/uploads/2021/07/ErrorTaalbestandIsNietAanwezig2.png 163w, https://support.buildsoft.eu/wp-content/uploads/2021/07/ErrorTaalbestandIsNietAanwezig2-50x45.png 50w, https://support.buildsoft.eu/wp-content/uploads/2021/07/ErrorTaalbestandIsNietAanwezig2-60x54.png 60w, https://support.buildsoft.eu/wp-content/uploads/2021/07/ErrorTaalbestandIsNietAanwezig2-35x32.png 35w" sizes="(max-width: 163px) 100vw, 163px" /></p>
<h2>Solution</h2>
<ul>
<li>Uninstall 12-Build.</li>
<li>If you have Bullguard running, disable it for a few minutes.</li>
<li>Reinstall 12-Build.</li>
</ul>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>List index out of bounds (-1)</title>
		<link>https://support.buildsoft.eu/knowledge-base/list-index-out-of-bounds-1/</link>
		
		<dc:creator><![CDATA[Dorothee]]></dc:creator>
		<pubDate>Wed, 16 Dec 2020 16:22:14 +0000</pubDate>
				<guid isPermaLink="false">https://buildsoftsupport.com/?post_type=ht_kb&#038;p=6098</guid>

					<description><![CDATA[When asking a print or a print preview of a report, 12-Build gives following error message Solution Verify that a font type is selected in the tab page &#8216;Page Setup&#8217;]]></description>
										<content:encoded><![CDATA[<p>When asking a print or a print preview of a report, 12-Build gives following error message</p>
<p><img decoding="async" loading="lazy" class="size-full wp-image-6099 aligncenter" src="https://buildsoftsupport.com/wp-content/uploads/2020/12/12build_error_listindex.png" alt="" width="239" height="147" srcset="https://support.buildsoft.eu/wp-content/uploads/2020/12/12build_error_listindex.png 239w, https://support.buildsoft.eu/wp-content/uploads/2020/12/12build_error_listindex-50x31.png 50w, https://support.buildsoft.eu/wp-content/uploads/2020/12/12build_error_listindex-60x37.png 60w, https://support.buildsoft.eu/wp-content/uploads/2020/12/12build_error_listindex-35x22.png 35w" sizes="(max-width: 239px) 100vw, 239px" /></p>
<h2>Solution</h2>
<p>Verify that a font type is selected in the tab page &#8216;Page Setup&#8217;</p>
<p><img decoding="async" loading="lazy" class=" wp-image-6100 aligncenter" src="https://buildsoftsupport.com/wp-content/uploads/2020/12/12build_fonttype.png" alt="" width="528" height="429" srcset="https://support.buildsoft.eu/wp-content/uploads/2020/12/12build_fonttype.png 573w, https://support.buildsoft.eu/wp-content/uploads/2020/12/12build_fonttype-300x244.png 300w, https://support.buildsoft.eu/wp-content/uploads/2020/12/12build_fonttype-50x41.png 50w, https://support.buildsoft.eu/wp-content/uploads/2020/12/12build_fonttype-60x49.png 60w, https://support.buildsoft.eu/wp-content/uploads/2020/12/12build_fonttype-35x28.png 35w" sizes="(max-width: 528px) 100vw, 528px" /></p>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>Error: Exception Exception in module 1 2 Build.exe at 00099D1D</title>
		<link>https://support.buildsoft.eu/knowledge-base/error-exception-exception-in-module-1-2-build-exe-at-00099d1d/</link>
		
		<dc:creator><![CDATA[Dorien Elleboog]]></dc:creator>
		<pubDate>Fri, 13 Dec 2019 11:08:51 +0000</pubDate>
				<guid isPermaLink="false">http://buildsoftsupport.com/?post_type=ht_kb&#038;p=4898</guid>

					<description><![CDATA[When 12-Build is starting, you get the error Exception Exception in module 1 2 Build.exe at 00099D1D.  Unable to write to C:\PROGRAMFILES\BUILDSOFT\12BUILD\12BUILD.ini Solution Add a folder &#8216;12BUILD&#8216; to the folder C:\PROGRAMFILES\BUILDSOFT\ if not present. Add a Notepad file named 12BUILD and with extension &#8216;.ini&#8217; to this folder. Solution 2 Make sure...]]></description>
										<content:encoded><![CDATA[<p>When 12-Build is starting, you get the error</p>
<p style="text-align: center;"><em>Exception Exception in module 1 2 Build.exe at 00099D1D. </em></p>
<p style="text-align: center;"><em>Unable to write to C:\PROGRAMFILES\BUILDSOFT\12BUILD\12BUILD.ini</em></p>
<h2>Solution</h2>
<ul>
<li>Add a folder &#8216;1<em>2BUILD</em>&#8216; to the folder C:\PROGRAMFILES\BUILDSOFT\ if not present.</li>
<li>Add a Notepad file named <em>12BUILD</em> and with extension &#8216;.ini&#8217; to this folder.</li>
</ul>
<h2>Solution 2</h2>
<ul>
<li>Make sure that the user account has sufficient rights to read and write to the folder C:\PROGRAMFILES\BUILDSOFT\12BUILD\12BUILD.ini</li>
</ul>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>Error: File access denied</title>
		<link>https://support.buildsoft.eu/knowledge-base/error-file-access-denied/</link>
		
		<dc:creator><![CDATA[Dorien Elleboog]]></dc:creator>
		<pubDate>Mon, 13 May 2019 14:58:28 +0000</pubDate>
				<guid isPermaLink="false">http://buildsoftsupport.com/?post_type=ht_kb&#038;p=4207</guid>

					<description><![CDATA[On closing 12-Build, you get the error: Cause: on closing 12-Build the preferences are written to a file in the Program Files. When you have insufficient rights to do this, you&#8217;ll receive the error Solution 1 Solution 2]]></description>
										<content:encoded><![CDATA[
<p>On closing 12-Build, you get the error:</p>



<figure class="wp-block-image aligncenter"><img decoding="async" loading="lazy" width="190" height="147" src="http://buildsoftsupport.com/wp-content/uploads/2019/05/FileAccessDenied1.png" alt="" class="wp-image-4208" srcset="https://support.buildsoft.eu/wp-content/uploads/2019/05/FileAccessDenied1.png 190w, https://support.buildsoft.eu/wp-content/uploads/2019/05/FileAccessDenied1-50x39.png 50w, https://support.buildsoft.eu/wp-content/uploads/2019/05/FileAccessDenied1-60x46.png 60w, https://support.buildsoft.eu/wp-content/uploads/2019/05/FileAccessDenied1-35x27.png 35w" sizes="(max-width: 190px) 100vw, 190px" /></figure>



<p>Cause: on closing 12-Build the preferences are written to a file in the Program Files. When you have insufficient rights to do this, you&#8217;ll receive the error</p>



<h1 class="wp-block-heading">Solution 1</h1>



<ul>
<li>Uninstall 12-Build (Control Panel&gt; Programs and Features &gt; find 12-Build in the list and hit &#8216;Uninstall&#8217;)</li>



<li>Make a new folder on the desktop and call it <em>&#8217;12Build_install&#8217;</em> for example.</li>



<li>Install 12Build again but in the folder&nbsp;<em>&#8217;12Build_install&#8217;&nbsp;</em>on the desktop.<img decoding="async" loading="lazy" class="alignnone size-full wp-image-4209" src="http://buildsoftsupport.com/wp-content/uploads/2019/05/FileAccessDenied2.png" alt="" width="500" height="381" srcset="https://support.buildsoft.eu/wp-content/uploads/2019/05/FileAccessDenied2.png 500w, https://support.buildsoft.eu/wp-content/uploads/2019/05/FileAccessDenied2-300x229.png 300w, https://support.buildsoft.eu/wp-content/uploads/2019/05/FileAccessDenied2-50x38.png 50w, https://support.buildsoft.eu/wp-content/uploads/2019/05/FileAccessDenied2-60x46.png 60w, https://support.buildsoft.eu/wp-content/uploads/2019/05/FileAccessDenied2-35x27.png 35w" sizes="(max-width: 500px) 100vw, 500px" /></li>
</ul>



<h1 class="wp-block-heading">Solution 2</h1>



<ul>
<li>Provide sufficient rights for 12Build.exe to write to the Program Files.</li>
</ul>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>Private article</title>
		<link>https://support.buildsoft.eu/knowledge-base/the-connection-with-the-server-has-broken-the-maximum-number-of-users-or-the-version-or-the-expire-date-is-insufficient/</link>
		
		<dc:creator><![CDATA[Dorothee]]></dc:creator>
		<pubDate>Wed, 27 Mar 2019 12:35:24 +0000</pubDate>
				<guid isPermaLink="false">http://buildsoftsupport.com/?post_type=ht_kb&#038;p=4130</guid>

					<description><![CDATA[You must log in to view this article]]></description>
										<content:encoded><![CDATA[You must log in to view this article]]></content:encoded>
					
		
		
			</item>
	</channel>
</rss>
